Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What's Right.
Kuni BMW is looking for a Loyalty Program Coordinator to join the team and the Holman Family!
What will you do?
The Loyalty Program Coordinator will work closely with the Sales Management Team in purchasing used vehicles from consumers, and identifying opportunities where customers can upgrade from their current vehicle to a newer vehicle due to equity and incentive availability. The Loyalty Program Coordinator will work to build relationships with our portfolio of loyal customers during their service visits so that they can stay in the Kuni BMW family as their vehicle needs change. Adhering to process regarding inventory selection, phone calls process, setting up appointments process, and the initial impression guests have of the dealership via all electronic media and telephone contact is of primary importance. The Loyalty Program Coordinator will be responsible for making consumer contact, maintaining consistency and a high level of appointment ratio, appointment show ratio, and ultimately purchases of used vehicles, and referrals of sales/upgrade opportunity to the Sales team. This position's actions greatly affect the dealerships success rate in acquiring inventory.
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