Sales Assistant - Kuni BMW
Holman Enterprises

Job Info

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At Holman Automotive, we don't just sell and service vehicles - we deliver exceptional customer experiences. We are one of the largest privately-owned dealership groups in the United States, with more than 40 dealership franchises from the East Coast to the Pacific Northwest.

Kuni BMW is looking for a Loyalty Program Coordinator to join the team and the Holman Family!

What will you do?

The Loyalty Program Coordinator will work closely with the Sales Management Team in purchasing used vehicles from consumers, and identifying opportunities where customers can upgrade from their current vehicle to a newer vehicle due to equity and incentive availability. The Loyalty Program Coordinator will work to build relationships with our portfolio of loyal customers during their service visits so that they can stay in the Kuni BMW family as their vehicle needs change. Adhering to process regarding inventory selection, phone calls process, setting up appointments process, and the initial impression guests have of the dealership via all electronic media and telephone contact is of primary importance. The Loyalty Program Coordinator will be responsible for making consumer contact, maintaining consistency and a high level of appointment ratio, appointment show ratio, and ultimately purchases of used vehicles, and referrals of sales/upgrade opportunity to the Sales team. This position's actions greatly affect the dealerships success rate in acquiring inventory.

• Meet with existing Kuni BMW clients during their Service visits to briefly explain current vehicle incentives and opportunities to upgrade
• Prepare proposals for both new leases and finance options on newer vehicles as well as proposals to purchase a client's existing vehicle
• Manage outgoing phone calls and leads
• Respond to leads and inquiries
• Help obtain and maintain high customer satisfaction scores
• Generate and maximize purchase appointments
• Provide exceptional customer service to internal and external customers
• Strong organizational and excellent written/verbal communication skills
• Strong ability to multi-task and juggle multiple items at once
• Strong attention to detail

What are we looking for?

• Must have a valid driver's license with excellent driving record
• Strong organizational and excellent written/verbal communication skills
• Strong organizational skills with the ability to provide excellent customer service
• Excellent written/verbal communication skills

Holman Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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