Risk Analyst I
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client in Plano, TX that is seeking a Risk Analyst I. This role is hybrid-onsite two days (Wednesday and Thursday) a week, with flex for one extra day at times.Summary:The Fraud Disruption Team is seeking a highly skilled and engaged individual with a passion for customers and staying one-step ahead of losses. The ideal candidate should have a solid understanding of risky behaviors and patterns, chargebacks and financial records, such as invoices, balance sheets and bank statements.Responsibilities:- Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues
- Works with limited instructions on defined risk cases
- Makes outbound calls to customers to validate payments transactions
- Writes complete, succinct and accurate case notes
- Provides empathetic, accurate, and efficient resolutions to very complex and escalated customers
- Handles questions or escalations on suspected fraud from other business units
- Allowed discretion in waiving specific company policies such as pricing and timing
- Maintains or exceeds established standards for investigation procedures
- Works on special projects as needed
- Takes feedback recommendations on process improvements, while also identifying areas where improvement is needed and contribute to make necessary changes
- Escalates infrequently and only for the most complex, unknown issues
- Works with team to share best practices and idea on fraud prevention techniques
REQUIREMENTS:
- CFE certification is a plus
- 2-4 years of experience in risk mitigation within the payments industry with the ability to identify the behaviors and signs of risky financial transactions or accounts
- Fraud review background
- KYC experience
- Underwriting background
- Customer service experience
- Attention to detail
- Excellent research and investigative skills
- Proficient use of technology with exceptional internet research skills
- Ability to make independent and sound decisions and think on your feet in a dynamic environment
- Ability to partner and work seamlessly across the team to effectively document and share problems, opportunities, and solutions
- Ability to successfully manage time to meet tight deadlines
- A self-starter who works independently and resolves issues with minimal supervision
- Excellent interpersonal, written, and verbal communication skills
- Communicates (verbal and written) complex issues in ways that the customer easily understands and can successfully apply the solution
- Ability to manage multiple priorities in fast paced, high volume environment
- Working knowledge of Microsoft Office suites (Word, Excel, PowerPoint) and/or Google Suite (Docs, Sheets, Slides)
- Positive attitude and team player who demonstrates company values
- Enjoys staying on top of breaking fraud schemes/trends
- Must be able to work overtime as well as Saturdays, and some holidays
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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