Retail Store Shift Lead
Dean Foods

Job Info

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From locally owned dairy farms to the tables of our customers, you can be part of the story behind The Creamery and the cheese loved by families across the United States.

However, our brand isn't just a product on a shelf. As team members we are dedicated to connecting with customers and creating an unforgettable experience at The Creamery. From greeting customers and helping them find the perfect product to keeping the store clean or serving a meal at the Creamery Kitchen, our team members are just as much part of our brand as are our products. Therefore, we are looking for dedicated team members who are passionate about food, desire to be part of a brand, and are willing to engage with customers to create that memorable experience, bringing them back for more.

Our team members understand our vision, contribute to our mission, thrive on innovative thinking, hard work and good, honest values. We are looking for dedicated team members to join The Creamery team who have a commitment to quality in everything they do.

General Purpose:
Lead and support retail employees in their daily routines, ensuring store operations run smoothly and efficiently, and customers have an exceptional shopping experience. Perform a variety of duties including assigning daily tasks and ensuring team members remain on task; observing performance during the shift; making sure shelves are clean, organized and well-stocked; assisting customers and resolving problems; ensuring that all closing checklist items have been completed; monitoring for safety; and communicating with the next shift leader to help prepare him/her to run a successful shift.

Job Duties and Responsibilities:
? Function as the "go to" resource for retail staff while on duty
? Assign tasks to keep the store running smoothly; ensure all tasks are completed by the staff for that day before leaving at night
? Plan daily schedules and ensure that positions are covered throughout the day (e.g., scheduled breaks, call-ins)
? Proactively review and monitor the customer experience and address any areas of concerns (e.g., wait times, cleanliness/store appearance, service, merchandise availability, signage)
? Assist customers with questions, concerns, or complaints in a professional and positive way; ensure all issues are resolved in a timely manner
? Motivate the team during demanding service periods; provide recognition and constructive feedback throughout the shift as appropriate
? Train and develop new employees; provide coaching for ongoing improvement
? Handle or escalate any store or employee-related issues; document as appropriate for the store manager or store supervisor to review
? Approve refunds
? Get change if needed for the cash drawers
? Ensure the safety and security of the store by making sure doors are locked and the alarm is set; the store safe is shut and locked
? Make sure a staff member has the receiving room in order and cheese is not left out at night
? Ensure trailer gets opened and closed on time
? Act as a role model in representing the company, the team, and themselves
? Perform any of the duties of the store clerk
? The requirements herein are intended to describe the general nature and level of work performed by employee,

Minimum Qualifications: Education and Experience ? High School diploma or GED equivalent ? 1+ years of retail store operations experience ? Demonstrated ability to deliver excellent customer service ? Leadership attributes or team leadership experience ? Certification and/or License -- None Knowledge, Skills and Abilities ? Customer service skills, including the ability handle challenging or conflict situations with tact and professionalism ? Able to respond courteously and efficiently to inquiries, complaints, and requests ? Able to work in collaboration effectively and foster good teamwork ? Able to motivate others in a positive and constructive manner ? Able to demonstrate solid judgment and decision-making skills ? Able to resolve internal conflicts with tact and professionalism ? Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills) ? Attention to detail and able to multi-task ? Problem solving skills ? Able to communicate clearly and effectively, both verbally and in writing ? Able to apply company policies ? Must be able to read, write and speak English

EEO/AA/Female/Minority/Disabled/Veteran

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