Resolution Specialist, Contact Center- Walmart Health
Walmart

Job Info

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What you'll do at

Position Summary...

What you'll do...

Who we are...

Our team is a portion of the Omnichannel approach that offers our communities accessibility and affordability to their healthcare needs. Our team's goal is to remove the day-to-day administration components of the process to allow our providers to focus on providing white glove care to our patients and communities.

What you'll do...

This role operates in a similar capacity to the front desk of a walk-in medical clinic. Tasks include processing incoming patient requests via phone and a proprietary EMR system, making outbound calls to gather missing patient information, connecting patients with available providers, and serving as the primary contact for non-medical support requests for patients, third-party agents, providers, and pharmacies. The candidate will be responsible for accurate documentation, efficient call behaviors, responsive communication, and multi-tasking within a high-volume call center environment. As the first point of contact for our patients, the candidate will maintain a professional demeanor, HIPAA compliance, and high personal integrity regarding assigned work and operating within a team environment. Additional projects may be assigned based on business needs and candidate skills.

Minimum Qualifications

• One to two years of customer service experience in a fast-paced customer service environment
• Strong Integrity Strong
• You have good communication skills; able to speak and write well English
• MUST be available to train for 3 weeks without interruption.
• Be able to work from home in a HIPAA-compliant environment.
• You can be empathetic

You will Sweep us off our feet if...

• Basic knowledge in the medical field or have medical background.
• Computer skills including basic troubleshooting and a multi-screen, multi-system workspace; able to type 32-45 WPM
• Ability to multi-task in a high-paced environment
• Excellent notation and task organization skills

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

6 months' experience in retail, contact center operations, or a related area.
1 years' experience with basic computer processing/data entry software

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

In retail, contact center operations, or a related area

Primary Location...
6910 E Chauncey Ln, Phoenix, AZ 85054, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Associate discounts in-store and online
• Education assistance for Associate and dependents
• Parental Leave
• Pay during military service
• Paid Time off - to include vacation, sick, parental
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

Frequently asked questions

• On average, how long does it take to fill out an application?
  
  On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time.
  
  
• Can I change my application after submitting?
  
  No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.
  
  
• How do you protect my personal information?
  
  Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.
  
  
• What are the recommended Internet Browsers for applying for open roles?
  
  
  • Internet Explorer 8.0+
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  • Safari 4.0+
  • Chrome 12+
  
  

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