Representative II, Inbound Customer Service
Resurgent Capital Services

Job Info

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About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

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Resurgent Capital Services in Greenville, SC, is looking for Customer Service professionals to join our Inbound Team! We're looking for motivated people who enjoy helping others, are great communicators and active listeners and are interested in growing with our financial services company!

This role is 100% in-office at our Greenville, SC office.

What we offer:

• A competitive wage with excellent monthly bonus opportunities!
• The ability to promote up to 2 times in your first year AND an end of year merit increase!
• 3 weeks of Paid Time Off (for full-time) and 10 paid holidays
• A robust benefits program including a free on-site clinic, an on-site free fitness area, infertility and adoption assistance, mental health resources, free downtown parking and more!!
• Extensive training and the ability to develop your career with a growing company!
• A smart casual dress working environment - you can wear jeans every day!
• Opportunities to give back to the community by participating in civic and charity events with co-workers

Who you are:

• Enthusiastic about helping others and providing customer service to others
• Comfortable using a computer and talking on the phone, with the ability to multi-task
• Skilled at and interested in collections/payment negotiations

What you bring:

• Customer service experience
• Bilingual (Spanish) is a plus
• Ability to remain calm and objective during potentially emotional customer conversations through effective communication and empathy skills
• The ability to learn quickly and effectively utilize and convey a vast amount of knowledge to a diverse account base
• Flexibility concerning job functions and scheduling
• Ability to maintain confidential information
• Excellent comprehension with ability to use cognitive skills in determining appropriate resolutions and effectively communicate same to customers
• Strong integrity with excellent work ethic
• Detail-oriented, analytical, and extremely organized
• Ability to work individually with minimal supervision
• Computer proficient with various MS Office applications and efficient typing skills
• Willing and able to become Company certified in compliance with the FDCPA

Schedule:

• Tuesday-Friday 9am-6pm
• Saturday's 9am-5pm

*This class will start on Monday, May 27th, 2024

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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