Representative - Customer Billing
Avangrid

Rochester, New York

Posted in Utilities


This job has expired.

Job Info


Responsibilities

Responsible for processing service orders, trouble orders, billing adjustments, meter work, implausibles, itron and net metering. Handles external and internal customer requests/inquiries relative to billing, rates, and outages.

Responsibilities

1. Performs necessary on-line maintenance to properly bill accounts, and make monetary adjustments to accounts, on a daily basis. Responsible for daily completion of meter work relating to DR meters and theft of service cases which involves analyzing account history to determine applicable charges. (60%, P)

2. Complete daily and monthly processes to support Summary Billing, Sales Tax Exemption, and other special programs. (15%, P)

3. Processes all types of service orders and trouble orders, including sets, turn-ons, turn-offs, changes, etc. (10%, S)

4. May complete EMMA's, Implausibles and Itron on a daily basis. (10%, P)

5. May review bills in special handling and distribute to appropriate departments. (5%, S)

Skills and Requirements

Skills and Requirements

Skills and Requirements:

- Solid analytical skills

- Able to multi-task.

- Strong written and oral communication skills.

- Strong organizational skills.

- Self-motivated.

- PC skills with emphasis on numeric keying, typing, Excel and Word

- Ability to work independently

Experience/Training: 0-3 years of related experience and/or training. Knowledge of the company's billing process.

Competencies

  • Develop Self & Others
  • Empower to grow
  • Collaborate and Share
  • Be a role model
  • Focus to achieve results
  • Be agile
  • Technical Skills


Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

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AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or careers@avangrid.com

Nearest Major Market: Rochester


This job has expired.

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