Rep, Logistics Call Center- Hiring Event 2/9 1-6 PM
Quest Diagnostics

Job Info

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Logistics Call Center Rep- $1500 Sign On Bonus- hiring various schedules. Onsite for 3 months of training, then transition to Work from Home- REMOTE.

***ONSITE HIRING EVENT- February 9th: 1 PM - 6 PM ***

Address: 9601 Renner Blvd, Lenexa, KS 66219 USA

We will provide you with a career with a leader in the healthcare industry, by offering a wide variety of opportunities, a diverse work environment, and a robust rewards package! We provide you with the tools & support to learn, grow and advance in a healthcare/logistics operations career.

Quest Wants you!

• Do you want to make an impact on the health of people in your community?
• Do you like to interact w/ people on the phone? (Have you provided services to the public via the telephone before)
• Are you tech savvy? (Have used handheld scanners, Smart Phone, Computers)

What we offer:

• Career with a Leader in the Diagnostics Laboratory industry
• Competitive Salary
• Annual merit increases and bonuses
• Career Advancement Potential

Benefits/Perks:

• Annual Bonus Plan
• Day 1 Medical/Mental Health/Dental/Vision for FT
• 15 PTO days first year
• 401K matching
• Employee Business Networks supporting Diversity and Inclusion
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Training provided!

Expectations:

• - Receives phone calls from clients, documenting detailed information, for specimen pickups transported to the lab
• - Work collaboratively with co-workers, leaders and cross functional team members
• - Maintain effective, level of communication with Local Leadership, to report service impacting issues.
• - Strong organizational skills Ability to follow company and department policies and procedures
• - Ability to handle multiple tasks and work in a fast-paced environment

• Handle a high volume of inbound telephone calls, meet productivity goals (such as call targets, Aux Time Allowance) and work in a fast-paced environment
• Ability to learn Dispatch Application and accurately enter pick up requests
• Strong attention to detail and adherence to process and procedure.
• Provides outstanding customer service and actively Listens to client concerns, conducts preliminary research, and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
• Ability to determine if pick-up can be performed as requested by the client based upon multiple factors
• Well organized, utilizes on-line job aides, maps etc. and can locate information readily
• Prioritizes, handle multiple functions, and provide service to multiple regions throughout shift
• Attends huddles, stays current on email and video communication
• May assign pickup and delivery destinations to courier
• Professionally interacts with external/internal clients, co-workers, and Leadership across all functions.
• Ability to accept performance feedback with a focus on performance improvement and serving patients and clients with Quality and Accountability
• Excellent verbal and written communication skills
• Ability to demonstrate computer skills, keyboarding, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
• Ability to maintain confidentiality concerning information and data received
• Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
• May include other tasks as assigned

QUALIFICATIONS

Required Work Experience:

1+ years Customer Service or Logistics experience required

Preferred Work Experience:

Call center experience preferred

Physical and Mental Requirements:

N/A

Knowledge:

General knowledge of logistics operations

Skills:

• Functional/Technical Skills
• Integrity and Trust
• Customer Service
• Drive for Results
• Composure

EDUCATION
Associates Degree
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

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