Remote Customer Service Rep - Bilingual Japanese
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client that is seeking a Remote Customer Service Representative - Bilingual Japanese. Responsibilities are 75% Customer Service and 25% Administrative.Responsibilities:- Identify client needs and complete their requests accurately and within service standards
- THe Customer Service Representative will perform wire transfer requests and verifications
- Follow up on customer requests within the expected timeframes
- Ensure risk controls are followed, documenting actions in case notes
- Stays informed on policy and practices by participating in training, huddles and reviewing all job-related communications
- The Customer Service Representative will meet individual performance standards for attendance, timeliness, quality, efficiency and schedule adherence
- Utilize bank documents and agreements to make decisions and analyze risk to accommodate client requests
REQUIREMENTS:
- Bilingual in Japanese; Written, verbal and interpersonal skills
- Excellent communication and customer service skills
- Proven time management skills
- Excellent follow-up and organization skills
- Effective problem-solving and negotiation skills
- Ability to navigate multiple computer systems, applications, and utilize search tools and resources to obtain information
- Flexibility and willingness to work various schedules
- Knowledge of MS Office suite
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
This job has expired.
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