Records Services Representative (Evening MBA Recorder)
Indiana University

Job Info

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Department

KELLEY SCHOOL OF BUSINESS - IU (IN-BUS-IUINA)

Department Information

The Kelley School of Business located on the Indiana University-Purdue University Indianapolis (IUPUI) campus has an exciting opportunity for a Records Services Rep (Recorder-EMBA) in the Evening MBA Program. This area is centrally located on the beautiful urban IUPUI campus.

The IUPUI campus is a vibrant, diverse community that promotes inclusion, positivity and a passion for success. As a top-ranked Business School, Kelley delivers undergraduate and graduate business programs that prepare students for lifelong achievement and professional excellence. Kelley School faculty and staff are committed to collaboration, professionalism and ongoing innovation in programs and research. To learn more, please visit here .

At Kelley, we believe diversity, equity, and inclusion are inseparable from our mission to transform the lives of students, organizations, and society through business education, research, and service. Diverse perspectives and experiences, including those from underrepresented groups, are vital to our ability to prepare leaders who can succeed globally, inform our research, and create and maintain a community and culture in which every person belongs and is valued.

Job Summary

The Record Services Rep is to provide administrative and clerical work of non-routine tasks related to the maintenance and dissemination of information regarding student records.

This position in the Evening MBA program provides functional and administrative support to key functions. The position serves as academic recorder, supports study abroad and off-campus courses, and coordinates the transfer credit process. The Record Services Rep also serves as the primary contact for courses outside of the Evening MBA program. (Kelley Direct, Kelley Full Time MBA and Kelley Graduate Career Services). This position is responsible for the development of the program's requirements in the University system, course scheduling, facilitates student registration and enrollment and room assignment coordination.

Fundamental Responsibilities:

• Interprets and explains a wide range of university and governmental policies and procedures involving official records and/or student loans to students, faculty, parents, and the general public.
• Processes and maintains official records; answers specific questions regarding records; ensures that records are accurate and complete; and investigates and resolves any questions or discrepancies.
• May process, approve, and issue short term loans and/or official documents including transcripts, student loan deferments, and insurance forms after determining student eligibility.
• Responds to requests for information; determines appropriateness of release of information under well established university and federal policies; transmits information, if appropriate.
• Distributes and collects forms from walk-in clients; sets up staff appointments, if needed.
• Monitors any changes to student files; updates as new information is received. Develops and maintains files and databases.
• Responds to student inquiries regarding status of account. Provides technical direction to part-time student staff.
• May certify completion of degree requirements.

Qualifications

EDUCATION

Required

• High school diploma or GED.

WORK EXPERIENCE

Required

• Two years in customer service, higher education, or a related field.

SKILLS

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Demonstrated ability to maintain confidential information.
• Friendly and service-oriented.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Hours

May need to work outside normal business hours on a sporadic basis, to assist with recruitment/info sessions.

Job Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Services Generalist

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Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Beginning with the fall 2021 semester, all Indiana University students, faculty, and staff will be required to be fully vaccinated for COVID-19 as a condition of enrollment / employment. To learn more about this requirement, view our COVID-19 vaccine information page.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

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Contact Us

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Telephone: 812-856-1234

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