The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. The supervisor must be outgoing, a self-starter, and someone who can successfully lead a team of representatives and is detail-oriented. As a supervisor, you will supervise a team of FT/PT QAC representatives, and maintain the highest standards of quality and quantity possible. You will motivate staff to meet their functional KPI's, as well as department goals while maintaining professional behavior and a caring demeanor. You will maintain a flow of communication with all other QAC Supervisors and Managers on all aspects of quality, payroll, operations, and any other issues/concerns, and be responsible for all aspects of the daily production environment within their designated shift. This includes, but is not limited to, daily reporting analysis and maintenance, coaching and development of individually assigned team members' performance, and the overall supervision of the production environment for all staff.
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