Overview of the Position:
This position manages restaurant development new build and remodel projects in support of Franchisees and/or Brands. The Development Specialist works directly with the Franchise, General Contractor, Architect, Brand and Suppliers to enable successful and timely builds
Essential Functions:
• Amplifies relationships with Franchisees and/or Brands by managing restaurant new build and remodel projects.
• Verifies integrity of plans and designs.
• Completes take offs from the plans and designs.
• Delivers accurate and timely quotes with supplier cost comparisons, influences to reduce store package cost and total cost of ownership.
• Secures quote approvals.
• Manages the customer build schedule, placing orders to ensure supplier-specific lead times accommodate required project timing.
• Proactively identifies and resolves issues in partnership with Franchisees, General Contractors, the Brands, Architects, Suppliers, and Freight Carriers.
• Works collaboratively with Franchisees and the Brands to capture development plans and timelines to inform forecasts.
• Partners with the extended team to identify and deliver process improvement in support of Franchisees, Brands, and Suppliers.
• Utilizes all resources to deliver on time projects.
• Trusted advisor to Franchisee and Brand partners.
• Maintains project management data to ensure proper tracking and oversight of builds.
• Utilizes reporting to ensure on time delivery.
• Works with the S&OP team to provide order status and customer shipping information.
• Builds and maintains proficiency in the use of ERP, PowerBI, SharePoint, and Knowledge Management Systems.
• Provides exceptional member support. Expert in equipment and asset product knowledge.
• Provides product technical information, as needed.
• Proactively resolves member escalations and/or supplier issues.
• Pursues on-going personal and professional development
• Assumes other duties as assigned.
World Class with Class - Our Values
• Candidate will be a leader of WC2 values and proactively drive business solutions based on the following expectations:
• Integrity
§ Uncompromising adherence to being honest, truthful and ethically strong at all times.
§ Ability to garner trust and respect of all constituents, while managing tight timelines in a dynamic environment.
• Decisiveness
§ Ability to develop and make strategic solution decisions.
• Proactive
§ Candidate will have an extremely high level of ambition and motivation for success, will be solutions oriented, results driven and a self-starter.
• Breakthrough results
§ Candidate will embrace change to drive results.
• High expectations of stakeholders
§ Comfortable working in a fast-paced environment with the ability to shift gears quickly.
§ Strong organizational skills, including ability to prioritize. Flexibility and adaptability to change is crucial.
Required Education, Experience, and Skills:
• 2 to 5 years of experience supporting field projects and/or material supply and/or 3 years of experience in order fulfillment, sales support, customer service, warehouse, and/or supplier management.
• Restaurant or retail operational experience is preferred.
• A self-starter with an exceptional work ethic.
• Ability to manage and juggle several complex projects simultaneously under tight deadlines.
• Prefer experience with restaurant equipment.
• Prefer experience supporting field/construction/development projects.
• Strong interpersonal, communication and organizational skills.
• Excellent written and verbal skills.
• Strong computer skills in Word, Excel, and Outlook.
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