Product Manager
PayPal Inc.

Job Info

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At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
What you need to know about the role

We are seeking a Product Manager who is passionate about solving customer problems and creating experiences that are elegant and effective. You will own, drive, and create world-class customer experiences throughout the lifecycle.

Meet our team

We are reinventing Customer Service at PayPal to help make our services effortless, accessible, and essential for today's customers and to fuel our goal of serving billions of people around the globe. We are creating effortless experiences by being a customer champion in everything we build and deliver to attract, empower, enable, and engage people on our platform. We are daring to innovate and committed to partnering across the company to shift from transactional to relational service and to deliver our services consistently with quality and care because we value each customer as if they were our only customer.

Job Description:

Your way to impact

You will partner with diverse cross-functional teams to lead, execute, monitor, and deliver results for Customer Service in a positive, productive, and transparent way. You will cut through the noise and focus on what really matters, serve as a product owner within an agile scrum team to prioritize the backlog and work on the most impactful features. You will be customer-centric, continuously demonstrate strategic & analytical abilities, and are laser focused on executing at scale.

Your day to day

In your day to day role you will:

• Understand PayPal's strategic and competitive position to deliver products that are recognized best in class
• Drive product development to build end to end solutions with a team of world-class engineers and designers.
• Serve as a product owner within an agile scrum team, write user stories, prioritize the product backlog, and work closely with engineers on the team
• Create a deep understanding of our customers and analyze current customer experiences to define friction points and create seamless and effortless experiences
• Develop a product roadmap and work with cross-functional teams (business, program managers, product, development, UX, analytics) to execute on the roadmap
• Work with Analytics partners to evaluate launch outcomes and ongoing platform performance to help build best in class experiences.
• Define detailed product requirements and use rapid cycles to iterate and learn
• Build trust and effective relationships with peers/cross-functional teams and provide leadership across the product, engineering, and business teams.

What do you need to bring

• Bachelor's degree in Computer Science or equivalent practical experience
• Ability to translate product needs to technology
• Aptitude to participate in technical discussions and help make technical trade-offs
• Excellent verbal and written communication skills
• Ability to interface and build relations at all levels

• Experience developing customer facing products, technologies, and platforms
• Strong technical leadership, project management, analytical problem solving, and troubleshooting skills
• Ability to collaborate, build consensus, deliver, and drive technical decisions with various sized customer stakeholder groups
• Demonstrated knowledge of SQL/MySQL

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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