Process Improvement Professional 2, Author by Humana
Humana

Job Info

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Description

Author, recently launched by Humana, is a service experience designed to meet the whole-health needs of the people we serve. Created to innovate with the speed and agility of a modern start-up and backed by the insights and scale of Humana, Author is pioneering a customer-centered experience designed to foster trusting relationships with members to help them achieve their best health.

Dedicated to simplifying the healthcare experience and helping people navigate their healthcare journey, Author is leveraging digital technologies to eliminate fragmentation and systematic friction for members and providers.

We are seeking individuals who are passionate about solving tough problems as we forge a new path for the healthcare industry. As a member of the Author team, you will have the opportunity to make a difference in the lives and health of the members we serve.

The Billing & Enrollment Professional 2 Is responsible for the accurate enrollment and billing process for an insurance organization. The Billing & Enrollment Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate course of action.

Responsibilities

Responsibilities

• Create process documentation/workflows, knowledge articles and self-service guidance
• Collect and document of business requirements for project and process improvement
• Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
• Creates and maintains technical writing standards
• Writes, modifies/changes controlled documents
• Writes, reviews, and maintains department standard operating procedures
• Edit, standardize, or make changes to materials prepared by other writers or personnel
• Develop and maintain a wide range of documentation with a focus on internal help guides and support systems
• Create Visio flow diagrams
• Create workflows
• Assist with other duties as needed

Required Qualifications

• BS/BA or equivalent work experience
• 3+ years of healthcare writing experience with processes/policies/procedures
• Experience mapping processes using Visio or similar tools
• Microsoft Office/Suite proficient (Excel, PowerPoint, Word, Visio, etc.)
• Project management experience

Preferred Qualifications

• Background in process improvement, quality assurance positions
• Industry experience preferred in following; medical practice, hospital & healthcare
• Experience in a start-up environment a plus

#Author

Scheduled Weekly Hours

40

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