Printer Technician
BC Forward

Job Info

Printer Technician
BCforward is currently seeking highly motivated Project Coordinator

Title: Field Technical Spt Rep III Tier 2
Location: Cambridge, MADuration: 24+ months contract OSA I Responsibilities* Replaces Device supplies as needed
* Recycle and return used supplies
* Return of unused surplus supplies
* Clear paper jams as needed
* Assist Customer with use of HP Devices
* Respond to calls that printer is not functioning and be able to engage HP break/fix support for repairs.
* Provides adequate supplies are available at the Customer location.
* May collect manual page counts at Device, depending on billing infrastructure or non- networked Devices.
* Provide initial troubleshooting for Device problems and/or perform spare Device replacements
* Perform preventative maintenance on Device fleet as directed by the CSM
* Cleaning of the scanning glass and the device
* Provide end-user basic function training as required
* Provides initial troubleshooting for Device problems and/or perform spare Device replacements
* Responds to Alerts from WJA for toner replacement, paper jams, etc.
* Perform moves of the devices within the site
* Assists in IMAC activity
* Opens Printer related trouble tickets with Customers help desk and is contact/escort for triaging
* Receive new device deliveries from carriers
* Return devices that are being removed from the site
* Firmware updates on the devices
* Requesting of ip address reservation
* Updating device information in DCC
* Non Reporting Device troubleshooting
* Ability to update/close out tickets in Sanofi's Service Now ticketing system
Interested candidates please send resume in Word format Please reference job code 179066 when responding to this ad.

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