Principal Software Engineer (Remote)
West Corporation

Job Info

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For this opening we will consider candidates from the following locations: New York,NY,United States | , United States

Intrado is seeking an experienced Principal Software Engineer for our NYC office or 100% remote work with the expectation to work EST hours. Applies advanced technical principles, concepts and theories to the design and development of assigned resources for enhancement and integration of new products and functionality. Provides expert guidance to the analyses of assigned systems and resources in order to ensure full functionality and eliminate processing difficulties. Solves complex problems encountered during implementation and testing project plans for new technology and enhancements. Determines design requirements, ensures efficiency, and offers improvement suggestions. Works independently, with guidance only in the most complex situations.

We are a geographically distributed Internet service, deployed on clusters of virtualized Linux systems. We use open standards SIP and WebRTC (open sourced by Google) to enable quality real-time communications between browsers, mobile devices, office phones, and voice applications. We leverage whatever technology is fit to get the job done, but many of us are proficient in: C, C++, JavaScript, Python, Ruby, PHP, TypeScript as well as relational and non-relational databases.
OnSIP is also the creator of SIP.js, an open source TypeScript library that empowers web developers to add real-time voice, video, messaging, and data to their apps. We frequently use SIP.js in our own browser interface and the OnSIP app.

Essential Duties:

• Support the architecture design and maintenance for new and existing platforms. Focus on key elements such as reusability, scalability, maintainability, and security
• Work closely with the product managers, architects, and other cross-functional stakeholders to translate overall product portfolio requirements into well-designed and functional resources
• Participate in development processes, includes scoping, detailed design, estimation, coding, testing, debugging, maintenance and support
• Write design and project requirements which may include both preliminary and firm estimates of system requirements, benefits, personnel, costs, timelines, etc., for review by management
• Own the testing and evaluation of system requirements and enhancements, documenting findings for management and recommending solutions
• Design and participate in a comprehensive and logical test plan for systems using appropriate tools to ensure established standards are utilized
• May code program based on system enhancements, modification requests, or new design specifications
• Own departmental efforts, team activities, and projects to ensure quality and efficiency of work.
• Serve as a subject matter expert for program support after implementation, which may include additional training, upgrades, or program enhancements

Minimum Qualifications:

• Bachelor's degree with major course work in computer science, MIS, or a related field is required or equivalent work experience in a similar position may be substituted for education requirements.
• Typical candidate will have 15-19 years of experience with software engineering, system administration, programming, and/or a related field. Certifications and/or educational experience may count towards experience.

Preferred Qualifications:

• Team player with excellent communication skills and motivation
• Experience in at least one of the following languages: C, C++, or server-side JavaScript/TypeScript
• Strong Understanding of Networking (IPv4, IPv6, Websockets, TLS, UDP)
• Experience with Git and Linux Command Line
• Experience with WebRTC and SIP
• Understanding of SaaS

ABOUT US

Connecting people with each other and the right information is mission critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.

Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories.

ABOUT THE TEAM

Intrado Cloud Collaboration provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room - even when team members are across the globe.

Intrado also offers Cloud PBX systems for globally distributed corporations, Cloud Contact Centers to enable technical support and remote agents supporting businesses and Hosted MPLS Networks to increase business efficiency, execution and security.

With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage - from implementation of our tools and services throughout the customer lifecycle. Intrado is the #1 global conferencing partner, Cisco Meetings partner and a Microsoft Gold Collaboration Partner.

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