Practice Assistant - Internal Medicine (Westford)
Mass General Brigham Community Physicians

Job Info

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Bonus - New, full-time employees are eligible for a one-time, taxable bonus of $750.00 to be paid out after the successful completion of your first 90 days of employment.

About Us

Mass General Brigham Community Physicians (formerly known as Partners Community Physicians Organization) is a member of the Mass General Brigham system, founded by Brigham and Women's Hospital and Massachusetts General Hospital. Our doctors are part of a broad network of providers that includes our world-renowned academic medical centers, nationally recognized specialists, conveniently located community hospitals, exceptional rehabilitation and home care services, and more!

Our continued dedication to clinical excellence, focus on diversity, equity, and inclusion, and generous employee offerings, such as our competitive benefits package, allow our professionals to build an exciting career as we all work together to positively impact the health of our patients. Bring your talent to MGB Community Physicians and find out just how far it can take you! Are you ready to join our team?

Location

Westford Internal Medicine has joined Mass General Brigham Community Physicians, a member of Mass General Brigham. We provide high-quality health care to patients ages 17 and older, offering annual physical screenings, telemedicine visits, same-day sick appointments, and regular follow-up care for chronic conditions.

We are located at 133 Littleton Road, Suite 202 in the Emerson Hospital Health Center on Route 110 in Westford, MA. We have access to on-site laboratory and radiology services including ultrasound, mammography, CT scan and MRI imaging.

Schedule: Monday through Friday from 8:30am to 5:00pm, plus one Saturday per month from 8:30am to 12:30pm.

General Overview

Whether you are an entry-level candidate hoping to learn the healthcare industry from the ground up or a proven healthcare professional seeking a new challenge, the Practice Assistant role is the opportunity for you. Our Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations.

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume ambulatory clinic setting!

Responsibilities

• Leading up to the patient visit, Practice Assistants schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.
• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, and assisting with any pre-visit paperwork/forms.
• At the conclusion of the visit, during check-out, Practice Assistants are tasked with the completion of forms, collection of co-payments, and scheduling follow-up appointments, tests, and/or procedures.

Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Qualifications
Education/Experience Requirements

Our philosophy is that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught.

• Experience working in a community-based medical practice preferred
• EMR experience preferred

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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