PATIENT SERVICE ASSOCIATE - CANCER CENTER MACON POND
Duke University

Job Info

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PRMO:, established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke PrimaryCare. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke's reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Occ Summary Work PerformedN/AKnowledge, Skill s and AbilitiesLevel Characteristicsmanagement.Explain billing to patien tsand procedures.Check-outskills. Knowledge of medicalSchedule tests and procedures. Complete and distributeancillary service requisitions.accor ding to PRMO credit and collection policies. Determine the amountStrong verbal and written communication. Basic PC and data entryAnswer telephon e,take and deliver messages to physicians, nurses andterminology and telephone etiquette. Demonstrated ability to organizerelationships with oth ers. Must be able to apply specific departmentalrelating to verifying pa tient information, collecting payments andscheduling. Position also invo lves customer service, messageCoordinate and participate in a variety of duties associated with dailypolicies rules and regulationsmaintaining r ecords and forms.establish and maintain effectiveclinic preparation proc ess,Disseminate messages according to practice communication standardscompletely and timely.Prepare for clinic visits by reviewing next day pati ents and completingpatient identification, patient check in/out, charge posting, cashothers. Report obtainedpatients. Make return appointments b yscheduling patients into themedicalinformation from patients and refer ring physicians accurately,charts.Check-in patient upon arrival in the p ractice.Enter pre-visit orders and prepare new patient charts. Pick up X -rays,encounter forms.reports, petty cash and collections bag. File history sheets, ancillaryIDX.on insurance plan.Prepare encounter forms. Inve stigate and account formissing encounter forms. Audit encounter forms fo rcompleteness andpreparation and referralspatient record documentation.R eturn medical records. Attachforms and obtain signature as required bypo licy and procedure.the primary care physician or referring physician and scheduling testsAccurately identify the appropriate account for patient visit. PresentIdentify correct patient information in IDX. Verify patie nt demographicpatient specific chart documents and requisition/transmitt al documents.private physician officedata. Edit IDX as needed.insurance cards as indicated by procedure. Coordinate allBatches encounter formsor charge posting inreports and all other requiredHIPPA/Medicare documents to theand written instructions, interacttactfully with customers andCop y, file and distributedistribution, ancillary scheduling andaccuracybefo re batching.labs/procedures as requested. Maintaincorrect appointment ty pe, enteringnext day preparation activities.management and patientappoin tmentand prioritize work, provide oraloffice charts, medical records,and educate patients on requiredof cash to be collected basedmanage all app ropriate alerts. Collect and post co-payments andCompletes all IDXcheck- in files andbalances on accounts due. Imprint all

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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