Patient Relations Supervisor
Wellstar Health Systems

Job Info

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Overview

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Responsibilities

Wellstar has an immediate opening for a Patient Relations Supervisor at Atlanta Medical Center. The position is a full time day shift position. M-F 8-5.

Document, investigate, resolve, and report organization-specific patient and visitor commendations and concerns to leadership and staff. Develop, implement and participate in customer service and patient relations initiatives related to WellStar Atlanta Medical Center. Provide monthly accountability and variance analysis of patient concerns to assigned departments.

Qualifications

Required Minimum Education: High School Diploma required. Bachelors degree preferred.

Required Minimum Experience: Three years of relevant experience in a healthcare environment, preferred. Knowledge of the inner workings of a hospital is critical.

Required Minimum Skills: Strong conflict resolution skils. (Such as, the capacity to recognize and respond to the things that matter most to the complainant; manage stress quickly while remaining alert, calm and non-defensive; strong emotional awareness.) Possess strong customer service skills/interpersonal interactions; ability to handle difficult and angry people constructively; savvy enough to interact with physicians/senior leadership. Excellent analytical skills, including analysis, planning, organizing, and troubleshooting. Proficient in Windows-based operating software/systems, especially Word and Excel. Excellent oral and written communication skills; presentation skills Ability to work with minimal supervision. Adaptability with high tolerance for ambiguous work situations. Must work in conjunction with staff in a supportive way to troubleshoot and resolve issues. Must be visible to staff, offering support and modeling service behaviors and concern resolution processes. Must be able to address difficult, awkward situations with tact and diplomacy. Must be a team player and have proven success applying a team approach to obtain resolution to an issue or successfully accomplish a goal. Must be informed regulatory healthcare representatives for the patient and organization; must be able to communicate patient and visitor rights and responsibilities to patients, family members, and staff.

We'd like to invite you on a career journey like no other! In return for your contributions, we'll help you make the most of all life's moments - on and off the job. Wellstar Total Rewards is designed to provide for your total well-being, including: Your Wellness, Your Pay, Your Future, Your Joy. We think it's pretty simple - we care for our team members and our team members care for the community.

Make a difference in patients' lives... and your own! Here, it's more than healthcare - it's CareerCare!

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