Patient Relations Assistant/UKHC
University of Kentucky

Job Info

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Job Title:

Patient Relations Assistant/UKHC

Requisition Number:

RE45159

Working Title:

Patient Relations Assistant

Department Name:

M3030:Cancer Clinic Services

Work Location:

Lexington, KY

Grade Level:

06

Salary Range:

$16.20-24.82/hour

Type of Position:

Staff

Position Time Status :

Full-Time

Required Education:

HS

Click here for more information about equivalencies::

https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience:

3.5 yrs

Required License/Registration/Certification:

None

Physical Requirements:

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.

Shift:

Day shift. Monday through Friday, 8:00am - 5:00pm. Other days and hours as needed.

Job Summary:

The Patient Relations Assistant is a first-line customer service representative for the Comprehensive Breast Care Center.

This position will be responsible for respectfully acknowledging, greeting patients, and answering phones according to established guidelines.

Other duties include: proactively identifying opportunities to provide a positive patient experience by anticipating patients' needs (eg. provide directions/way finding), monitoring wait times for individual patients, communicating appropriate techniques such as "blameless apology" to manage patient wait time expectations.

In addition, this position will be responsible for resolving patient complaints in an empathetic and timely manner, collaborating with teammates and leadership to prevent and resolve service failure process problems, and ensuring proficient patient registration.

The Patient Relations Assistant also uses electronic tools to ensure patient insurance eligibility, and recognizes and provides initial resolution of errors in computer system.

Skills / Knowledge / Abilities:

Attention to detail, computer literacy, medical office, registration and scheduling experience.

Does this position have supervisory responsibilities? :

No

Preferred Education/Experience:

Associate's degree preferred plus four or more years related experience.

Deadline to Apply:

05/08/2024

University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

This job has expired.