Greet patients and help deliver a world-class patient-centric experience
Assist with patient schedule management, including but not limited to: scheduling patient protocols and next appointments, following-up on patient journey tracking reports and dashboards
Submit and follow-up on cases for authorization and prepare clinic's chart prep
Facilitate daily patient clinic processing (Check-In/Out), process patient collections
Coordinate medical record requests with Home Office
Review insurance and financial details with patients
Provide responsive communications with Home Office and timely patient follow-up communications
Perform welcome phone calls and/or emails to new consults
Complete clinic's daily open/close procedures following Company policy
Provide coverage for other clinics, as assigned
Assume clinic leadership role in absence of Practice Manager, as assigned
Give support in achievement of clinic performance objectives (KPIs) and clinic financial goals
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time without notice.
Local travel between the following clinics in the state of Connecticut: Avon, Glastonbury, North Haven, Southbury and Waterford
Excellent customer service skills
Proficient in Microsoft Word, Excel, Outlook
Comfortable navigating and learning medical software
Strong organizational skills
Excellent communication skills, both verbal and written
High school diploma required
1 year medical office experience required
Experience with preauthorization/ verification preferred
According to the US Bureau of Labor Statistics (BLS), employment in healthcare occupations is projected to grow 15 percent from 2019 to 2029, much faster than the average for all occupations, adding about 2.4 million new jobs. Healthcare occupations are projected to add more jobs than any of the other occupational groups. This projected growth is mainly due to an aging population, leading to greater demand for healthcare services.
Employment of registered nurses is projected to grow 7 percent from 2019 to 2029, faster than the average for all occupations. Growth will occur for a number of reasons, including an increased emphasis on preventive care; increasing rates of chronic conditions, such as diabetes and obesity; and demand for healthcare services from the baby-boom population, as this group leads longer and more active lives.
According to BLS, the median annual wage for healthcare practitioners and technical occupations (such as registered nurses, physicians and surgeons, and dental hygienists) was $69,870 in May 2020, which was higher than the median annual wage for all occupations in the economy of $41,950.
Healthcare support occupations (such as home health aides, occupational therapy assistants, and medical transcriptionists) had a median annual wage of $29,960 in May 2020, lower than the median annual wage for all occupations in the economy.
The median annual wage for registered nurses was $75,330 in May 2020.
Here are some occupations within Medical and Nursing:
Clinical Laboratory Technologists and Technicians
Diagnostic Medical Sonographers and Cardiovascular Technologists and Technicians, Including Vascular Technologists
Dietitians and Nutritionists
Licensed Practical and Licensed Vocational Nurses
Nurse Anesthetists, Nurse Midwives, and Nurse Practitioners