PURPOSE OF THIS POSITION
Complete the scheduling process for tests and procedures performed at Blanchard Valley Health System for its customers and departments. Receives scheduling information, reviews medical necessity, schedules, pre-registers, and provides patient education relative to scheduled tests. Works well with departments to ensure seamless, informed customer service.
JOB DUTIES/RESPONSIBILITIES
Duty 1: Schedules a variety of patients for requested services with exceptional accuracy.
Duty 2: Completes the scheduling process efficiently via phone orders, faxed orders, and Patient Portal and other wait lists.
Duty 3: Completes Medical Necessity review for all Medicare patients ensuring that an ABN is printed or needed DX obtained.
Duty 4: Educates all customers (office staff/patients) on the preparation for upcoming testing.
Duty 5: Assists with patient screenings for assistance programs and provides information related to the Insurance Marketplace.
Duty 6: Scrubs all orders for completeness and accuracy and scans to the appropriate category in document imaging system.
Duty 7: Practices effective phone communication with customers (i.e. uses customer name, listening to needs and keeping a positive tone of voice). Has a strong focus and commitment to Service Excellence and Patient Satisfaction.
Duty 8: Acts as liaison between the facility and patient/family to resolve problems and/or address complaints.
Duty 9: Participates in a variety of unit and hospital educational programs to maintain current skills and competency levels. Participates in and fully supports new hire and other department training and shadowing. Provides a positive learning environment and compassionate mentoring.
Duty 10: Actively adheres to all policy/procedures of department and Organization. Is an active participant in Departmental meetings and engaged in process improvement initiatives.
Duty 11: Actively informs Department Supervisor/Manager of inconsistencies that exist in the electronic health record.
Duty 12: Performs all duties and responsibilities in a manner consistent with and supportive of the mission, vision and values of Blanchard Valley Health System.
REQUIRED QUALIFICATIONS
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