Passenger Support Manager
MV Transportation

Job Info

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Job Description

MV Transportation is seeking a Passenger Support Manager who will manage the Paratransit certification, re-certification and travel training with all passengers. The Passenger Support Manager will provide applications, assessments and classroom/field training to new passengers and current passengers in route planning/mapping, service area familiarization, emergency procedures and mobile application use. Additionally, this position will work with local community agencies to discuss and build passenger ridership for the division.

Job Responsibilities:

Certification and Re-certification

• Establish and maintain certification/re-certification logs and files for all passengers
• Schedule and perform customer interviews and assessment to determine eligibility for the services offered by the division
• Administer the application process and financial/doctor form verification needed for certification
• Ensure all required paperwork and documentation is complete before certification

Training of Customers

• Perform classroom with instruction passengers which meets or exceeds MV requirements
• Create, implement, and maintain effective outreach and training schedules with local municipalities and community-based organizations
• Perform skills course training as necessary
• Perform observation and cadet training behind the wheel as necessary
• Maintain all training records and paperwork for passengers using the service
• Ongoing customer and certification training as needed to ensure the success of new passengers

Talent Requirements:

• High school diploma or equivalent
• Clean driving record and a current driver's license for a minimum of three (3) years
• Excellent customer service and experience working one-on-one with individuals
• Obtain and maintain a current DOT physical
• Excellent verbal and written communication skills to interact with groups and community organizations in the local area
• Working knowledge of word processing and spreadsheet software
• Strong organizational skills and ability to create and maintain filling system for passengers
• Able to work independently and as a self-starter in building new relationships
• One (1) year of classroom training experience preferred

During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment

This job has expired.