Part-Time Contact Center Student Services Advisor, Student Central
Indiana University
Job Info
Department
STUDENT CENTRAL (BL-SCTR-IUBLA)
Department Information
Office of Enrollment Management serves Indiana University Bloomington by recruiting, enrolling, and serving students. We are deeply committed to transforming students' lives through access, engagement, and success while becoming the most innovative, strategic, and visionary enrollment management team in the nation. With a strong commitment to diversity and inclusion, OEM works with campus partners to make IU Bloomington the best university possible.
Student Central is a centralized unit that provides comprehensive customer service to prospective and current students with regards to their financial aid, Bursar account, scholarship, class registrations, and other general questions. Services are offered in person, by telephone, by email, or online.
Job Summary
Department Specific Responsibilities
- Provides front line counseling, superior customer service and support, and holistic problem resolution in the areas of financial aid and student accounts.
- Provides information and services relative to policies, processes and procedures to prospective, current, and former students, parents, and third parties and performs other duties as assigned.
- Interprets and explains a wide range of university and governmental policies and procedures involving official records and/or student loans to students, parents, and the general public.
- Processes and maintains official records; answers specific questions regarding records; ensures that records are accurate and complete; and investigates and resolves any questions or discrepancies.
- Responds to requests for information; determines appropriateness of release of information under well-established university and federal policies; transmits information, if appropriate.
- Monitors any changes to student files; updates as new information is received. Develops and maintains files and databases.
- Responds to student inquiries regarding status of account.
Qualifications
EDUCATION
Required
- High school diploma or equivalent (such as HSED or GED)
- Some college
Required
- Customer service experience
- Experience working with complex data and/or records services in a team environment
Required
- Proficient communication skills,
- Maintains a high degree of professionalism
- Demonstrates time management and priority setting skills
- Demonstrates a high commitment to quality
- Possesses flexibility to work in a fast-paced, dynamic environment
- Highly thorough and dependable
- Demonstrates ability to maintain confidential information
- Friendly and service oriented
- Experience working with a wide diversity of individuals
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana
Advertised Salary
$14.00 an hour
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Multiple plan options for medical insurance
- Dental insurance
- Health Savings Account with generous IU contribution
- Life insurance, LTD, and AD&D options
- Base retirement plan contribution from IU, subject to vesting
- Additional supplemental retirement plan options
- Tuition benefit for IU classes
- 10 paid holidays per year
- Generous Paid Time Off
- Paid Parental Leave
- Employee Assistance Program (EAP)
Job Classification
Career Level: Part Time Employee
FLSA: Nonexempt
Job Function: Part Time Employee
Job Family: Part Time Employee
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
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