GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the direction of the Lead Cashier, the incumbent follows established guidelines, policies and procedures. Determine parking fee and collects payment from customers exiting the garages. Provides customer service. Assists in activities related to the operation of the parking garages and lots.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Determine which procedure to use to correctly charge various customer categories. Determine whether customer qualifies for validated parking rates by using the IDX database or validations stamps from specific medical practices and retail stores (CRP Only) to verify appointments and visitations. Exercise a high degree of discretion in determining parking rates due to inaccuracies in the IDX system and or validation stamp system (CRP).
Explain parking procedures to both internal and external customers and direct them to the appropriate office/contact person within the Parking department for more information. Is thoroughly familiar with the most frequent exceptions to parking polices
Operate fee computer, credit card machine, computer validator, and MGH networked computer. Prepares receipts for customers upon request. Performs operator maintenance on all equipment. Follows established procedures for various parking discount programs. Ensures all paperwork and documentation is completed properly prior to the conclusion of the shift.
Aids customers by providing information and directions. Assists customers with any vehicle problems they are experiencing by advising them of the proper method of obtaining assistance, calling for assistance, or when directed by the Lead Cashier provide the assistance directly
When directed, assist in: the management of traffic flow into and or out of the garages, conducting space counts, and daily wheelchair removal. Conduct "Courtesy Tours" of the garage on foot or in parking department vehicles. While on tour the "Courtesy Tour" Parking Services Assistant will provide assistance to customers, identify any maintenance or repair problems and note any safety issues or concerns. Provides customer service by acting in "Greeter Role" in garage lobbies
Completes appropriate forms for customers that do not conform to normal payment procedures
Participates in departmental emergency procedures to include but not limited to; Fire, Code Disaster, HAZMAT, Code Pink, medical and weather emergencies
Carefully reviews email and written notices for special event procedures and exceptions to parking policies and procedures
Advises Lead Cashier when parking garages and lots have reached capacity or when security issues arise
Other duties as assigned
Qualifications
SKILLS/ABILITIES/COMPETENCIES REQUIRED:
Must be able to read, write, speak and understand English
Strong interpersonal and communication skills
Organizational skills to perform multiple tasks in a very busy environment
Computer skills necessary to use database software (Excel, Access, etc.).
Must be a team player
Ability to follow verbal and written instructions
Must be able to handle/count large sums of money correctly
Ability to work under pressure
Basic cash register skills
Ability to problem solve
LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable):
A valid Driver's License required
EDUCATION:
High School Diploma
EXPERIENCE:
1 to 3 years of related business experience or coursework preferred.
SUPERVISORY RESPONSIBILITY (if applicable):
None
FISCAL RESPONSIBILITY (if applicable):
Extensive cash handling
Cash/receipts reconciliation
WORKING CONDITIONS:
Occasional exposure to temperature extremes and car exhaust in the garages and lots
Exterior and interior of all garages and parking lots
Office environment
High volume environment
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.
EEO Statement
MassachusettsGeneral Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, wechoose to lead. Applications from protected veterans and individuals withdisabilities are strongly encouraged.
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