Operations Support Engineer
Kforce Inc

Job Info

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RESPONSIBILITIES:

Kforce has a client seeking an L3 Operations Support Engineer in Atlanta, GA. The candidate will be supporting a large group of engineers on the infrastructure side of the house and be involved in problem resolution, automation and production support should something fail. This role will also be responsible for assisting the manager with leading the team and assisting with coordination efforts.

REQUIREMENTS:

• 3-6 years of relevant work experience
• Expertise in CRM or standard help desk ticketing systems and remote monitoring and management software
• Proficient in Microsoft Office standard applications
• Proficient in troubleshooting and diagnosing issues associated with modern operating systems and modern software tools
• Proficient in troubleshooting and diagnosing in virtualized and cloud-based environments
• Expertise in developing and enhancing knowledge database
• Expertise in mentoring more junior team members
• Expertise in setting high standards through action
• Proficient in analyzing trends and determining and applying necessary process or standard operating procedure changes to optimize efficiency and effectiveness

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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