Operations Manager
Carowinds

Charlotte, North Carolina

Posted in Retail


This job has expired.

Job Info


Overview

Under limited supervision, plans, directs and oversees the parkwide guest interaction & communication for pre and post visits. In coordination with Admissions/Guest Services & Marketing, works to ensure communication to guests is clear, accurate and precise. Oversees internal guest communication programs and ensures accuracy within system management. Performs related administrative, supervisory, analytical and professional tasks as required.

Qualifications

  • Bachelor’s Degree preferred
  • 2-4 years of experience in managing guest services departments, and working inside customer database tracking systems preferred
  • Excellent communication skills, especially for dealing with other departments and park guests.
  • Experience leading and directing the work of others
  • Must work well under pressure
  • Prior Supervisory experience in theme park and/or entertainment venue preferred
  • Familiar with office systems, database / data entry and communication systems.
  • Excellent analytical and planning skills. Attention to detail. Must have effective interpersonal, oral and written communications skills, especially for dealing with the public
  • Driver’s license required.
  • Ability to pass a mandatory or random drug test, per Company policy, unless prohibited by federal, state or provincial law.
  • Ability to pass a background check, which may include, but is not limited to credit, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
  • Ability to work nights, weekends and holiday periods to meet business needs.
  • Adheres to and enforce all Carowinds policies and procedures, including safety, attendance and EEO policies, and demonstrate a commitment to guest service in all aspects of employment.
Responsibilities

  • Provide excellent guest service to all guest who contact us by phone, mail, or web.
  • Manage the day to day operation of the Park's Information Center which includes operation of the park's call center, park's guest resolution database, and the Park Operation’s internal communication dispatch system.
  • Oversee and mange staff that handle in-coming calls from guest, guest inquiry tickets from the web, and associate needs by phone and or radio.
  • Manage the overall Voice of the Customer database that receives all guest inquires on-line, in person, or over the phone.
  • Manage the internal database systems for Park Operations related to ride down time, maintenance request, and managing the daily task and project list.
  • Prepare daily, weekly, and monthly reports on call volume, guest interaction trends, and other reports as assigned.
  • De-escalate highly evolved guest concerns striving to meet both the guest needs and the company's.
  • Represent the Park Operations Division in park wide and company wide meetings and training sessions.


This job has expired.

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