Operations Analyst I
Eastern Bank

Job Info

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• Operations Division: Key volumes and metrics
  
  
  • Organize, analyze and report key metric and volumes throughout the division.
  • Collaborate with Operations division managers for recommended metrics and source data repositories.
  • Leverage technical tools to distribute and demonstrate data results.
  • [Areas of focus: Transactional key volumes; Complaint volumes and trends; Process Improvements]
• Operations Data analytics and reporting
  
  
  • Create detailed analytical results and reporting of key divisional data using core and ancillary systems.
  • Leverage the appropriate reporting tools, ie BIC, PowerBI, Archer to ensure reporting source data is well defined and quality controls for reporting results.
  • Adhere to data standards and reporting guidelines to maintain data quality standards.
• Operations Division Audit coordinator
  
  
  • Manage the audit request and audit schedule in conjunction with all Operations management.
  • Prepare and distribute open audit findings and remediation plans to Ops Management.
  • Meet regularly with Audit and Risk to stay informed on engagement scoping, scheduling and hot topics.
• Operations Workflow analyst
  
  
  • Collaborate with Operations departments to review business process, outline opportunities and identify automated workflow solutions
  • Partner/liaison with business solutions team for workflow implementation and operationalization.
  • Support the scheduling and tracking of Change Control Activities.
• Operations Division: Critical Access roles
  
  
  • Oversee the critical security roles needed for the Operations division.
  • Conduct quarterly access reviews for IBS Online Dollar, IBS FTM and IBS Mass Exchange and Wire System roles granted to the Operations division employee.
  • Report and recommend changes to Operational Management.
  • Collaborate and restructure all IBS roles as they related to the Operations division.
• Operations Division: Vendor Management
  
  
  • Work with Operations division Management to complete vendor risk assessments, document SSAE16 controls, and document vendor related BCM activities.
  • Track Vendor contract expiration and renew dates; analyze annual vendor spend, vendor monitoring activity dates.
  • Oversee FIS invoicing trend and submission for approval.

​​​​​​​REQUIREMENTS:

• Knowledge operational process flow.
• Technical acumen for report writing and data governance standards.
• General Accounting Principals
• Strong Data Entry Skills
• Organizational Skills
• Strong Microsoft skills [Word, Excel, PowerPoint, Power BI]
• Flexible, able to multi-tasks
• Strong interpersonal skill
• Bachelors Degree
• 2-5 years of experience

This job has expired.