Operational Change Management Coordinator Sr.
Cenlar

Job Info

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Start something good. Empower your career. Become an employee owner at Cenlar.

Employee owners have made Cenlar the nation's leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as a Operational Change Management Coordinator Sr.

This position reports to the Manager, Operational Change Management and manages operational changes from vendors, clients, and internal sources. At the direction of the Manager, the position is responsible for managing changes through the Operational Change Management process. The Coordinator ensures changes are completed timely and completely. The Coordinator validates that the change has been reflected in applicable Risk and Control Matrices and in procedures and process maps.

Responsibilities:

Change Management

• Acts as a representative of the Operational Change Management team, and as point person for operational change management, in client, vendor, and internal change request meetings and projects
• Manages a change from intake through change impact analysis to implementation and testing with control partners
• Communicates effectively with senior management and line level managers of business units impacted by changes and documenting changes
• Responsible for oversight and reporting on operational changes to senior leadership
• Works with Business Control Managers and business subject matter experts to ensure updates are made to RCSAs, policies, procedures, and process maps
• Collaborates with Business Process Analyst team members to schedule and coordinate updates to process flows as a result of a change
• Reviews and validates evidence that business functions have completed all items in action plans related to a change initiative

Risk Culture, Awareness, Communication, Education & Training

• Works with Director to develop processes to educate, communicate, and train the business functions on the operational change management process and ensuring an understanding of how changes to process and procedures impact a business functions risk and control profile

Qualifications:

• High school diploma or GED required; Bachelor's degree preferred
• A minimum of 5 years business work experience preferably in banking or mortgage related work
• A minimum of 5 years of experience interacting with management of all levels including executive leadership
• A minimum of 5 years of Change Management experience
• Project Management experience
• Contract amendment/SOW change experience a plus
• Proven track record of exercising discretion while handling confidential information and documents
• Expert proficiency with MS Office, especially Word, Excel, and SharePoint
• Ability to manage multiple responsibilities and projects and activities, and produce high-quality deliverables in a fast-paced environment with competing priorities and deadlines
• Strong organization skills and attention to detail
• Ability to work independently
• Exercise disciplined discretion while handling highly confidential materials

Total Rewards:

As an employee-owner at Cenlar, you'll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.

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