Online Customer Support
Avnet, Inc.

Job Info

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Online Support Specialist

Job Summary:

The Digital Transformation team is focused on designing and delivering a seamless digital experience that drives customer engagement as well as business growth. This call center position supports Avnet.com online calls, chats and emails for existing and potential customers requesting electronic components for manufacturing purposes.

Principal Responsibilities:

• Help customers in their time of need by building a rapport, responding to, and resolving inbound calls and chats in a fast-paced call center environment.
• Provides online customer support to internal and external customers
• Subject matter expert and point of contact for Avnet.com
• Assists with escalation and prioritization of online faults as they arise - customer service recovery.
• Expedites, researches, and resolves issues pertaining to online orders
• Provides training to internal and external customers on existing, new, and modified website features.
• May provide quote preparation, order tracking, backlog processing, invoicing, returns and credit problems to sales team members and/or external customers
• Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment and sales methodology
• Manages the end to end process of order fulfillment

Job Level Specifications:

• Acquiring basic knowledge of job content, practices, and procedures. Still learning skills necessary to fully perform job.
• Work is performed under minimum supervision and receives detailed instructions to perform tasks.
• Based on nature of the role, may field requests from others in the organization
• Impact of decisions is typically contained within assigned work.
• May also perform other duties as assigned

Work Experience:

Typically requires a minimum of one year of related experience.

Education and Certification(s):

• High School Diploma or equivalent

Distinguishing Characteristics:

• Sales or customer service experience preferred
• Interest in ecommerce/digital environment
• Enjoys talking/supporting customers
• Basic Excel, Microsoft office suite and Outlook skills preferred

Beginning demonstrated knowledge of SAP or Sales Force preferred by not required

#LI-MG1

Customer service/ISR -Support Avnet.com customer inquiries.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.

This job has expired.