Office Technician
State of Nebraska

Job Info

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Description

The State of Nebraska, Department of Health and Human Services is seeking an Office Technician for the Division of Children and Family Services. This position provides direct, on-site support to 4 protection and safety teams for the Division of Children and Family Services in the Central Service Area.

If you are a detailed and caring individual who wants to help people live better lives, we need you, join our TEAM!!

If you have experience in Microsoft Word, Excel, Outlook and NFOCUS; as well as Internal and external customer service experience, let us know what experience you have on your application. We look forward to receiving your application.

What we can offer you:
• Stable Employment Opportunity
• Career Development and Learning
• Tuition Reimbursement
• 156% match of first 4.8% contribution to Retirement Plan
• 13 Paid Holidays
• Generous Leave Accruals and Benefits
• Opportunity to be part of a caring organization
• Flexible Schedules

DHHS State of Nebraska values our employees as well as a supportive environment that strives to promote Diversity, Inclusion, and Belonging. We recruit, hire, train, and promote in all job qualifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.

For more information about the Nebraska Department of Health and Human Services and the Division of Children and Family Services, please visit our website, http://dhhs.ne.gov.

Location: Buffalo County Courthouse - 24 West 16th Street, Kearney, NE 68847

Schedule: Monday - Friday; 8:00 AM - 5:00 PM
Examples of Work
The Office Technician:
• Provides direct, on-site support to 4 protection and safety teams. Position also provides coverage for the front desk handling calls and walk-ins.
• Schedules meetings or appointments; orders supplies, equipment, or publications to maintain office inventory and distributes.
• Operates computer to perform word processing functions: types/transcribes, composes routine correspondence.
• formats, proofreads, and edits letters, reports, forms, or other materials from rough draft, corrected copy, or voice recording onto storage media.
• Records meeting minutes, performs transcription/dictation.
• Operates data entry devices to transcribe data from source documents or records into computer storage and to verify accuracy of data entered by others.
• Sorts and batches forms, documents, and other records to be entered into computer storage to document the type and number of records entered, and to process work in a prescribed manner.
• Greets and directs visitors and/or customers.
• Answers, screens, and routes phone calls to the appropriate person(s) and/or takes messages, may include multi-line phone systems.
• Disseminates information in person, and by telephone, email, or correspondence pertinent to the activities of the immediate supervisor to provide requested responses and data to written inquiries, visitors, agency employees, and others.
• Records, enters, and/or posts program data, financial/budgetary, and/or statistical information on forms or tables, in work registers, ledgers, journals, or logbooks, spreadsheets, or databases to maintain a record of office activities or transactions made and to facilitate the processing of the information.
• Checks, codes, indexes, and files/processes information to facilitate the identification or processing of material.
• Sorts, files, and retrieves correspondence, records, reports, and other items from manual or automated filing systems to ensure uniform storage of and ready access to information.
• Operates office equipment such as personal computers, reproduction and scanning equipment, multi-sorters, collators, calculators, posting and mailing machines, multi-line telephone systems, and associated software.
• Purchases, checks, sorts, and delivers mail and other items to ensure proper distribution, storage, or further processing of these materials; verifies the accuracy or completeness of items received.
• Computes various quantities and totals the amounts of various items received, sent, or used to provide numerical data pertinent to office operations or program accounts and ledgers.
• Proofreads and corrects documents and other materials produced or received to ensure the accuracy, completeness, and acceptability of the materials before further processing.
Qualifications / Requirements
Minimum Qualifications:
Coursework/training or experience in public contact, customer service, and/or performing and applying office/clerical support procedures, including the use of a personal computer, associated software, and office equipment.

Preferred Requirements:
Experience in Microsoft Word, Excel, Outlook and NFOCUS; Internal and external customer service experience.
Knowledge, Skills and Abilities
Knowledge of: the practices and procedures pertinent to office/clerical support operations; the methods of filing, record keeping, bookkeeping, and mailing; computer operations and standard software and hardware applications; the purpose and activities of the employing agency; the work unit policies and guidelines pertinent to office/clerical support operations; the functions and specialized terminology associated with the work unit and agency; grammar, spelling, capitalization, and punctuation to recognize and correct errors; the procedures of manual and electronic file maintenance, record keeping, and mail distribution.

Ability to: code/sort and file/retrieve records/documents established indexing/filing systems; identify similarities and differences between two or more sets of data; communicate in person, by telephone or email; communicate effectively with work unit supervisors, co-workers, other agency employees, and customers or visitors to exchange information; understand and apply instructions; compute/total figures involving the use of addition, subtraction, multiplication, division, percentages, and fractions; determine course of action to correct inaccurate or incomplete records/documents; file and record information using numerical, alphabetical, and other records keeping systems; maintain confidentiality of materials processed; operate standard office equipment; learn and explain agency office/clerical support operations, policies and guidelines; select and apply established office/clerical support policies, standards, and procedures.

This job has expired.