Office Support Specialist, DRES
University of Illinois

Job Info

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Office Support Specialist

Disability Resources and Educational Services

The College of Applied Health Sciences is accepting applications for an Office Support Specialist within the Business Office in Disability Resources and Educational Services. This position will serve as first point of contact and receptionist for the department of 45+ staff. Provide administrative support to the DRES Business Office, Interpreting and Live Captioning division, Testing Accommodation Center, Access Specialists, Mental Health Services, and other departments as needed. The Office Support Specialist will also handle confidential disability documentation and engages in sensitive conversations about disability.

Major Duties and Responsibilities

• Answers main departmental phones and e-mails from parents, students, and outside entities regarding sensitive disability documentation and procedures. Serves as the first point of contact for the department, and replies to inquiries regarding DRES secure services, policies, and procedures.
• Responsible for monitoring live captioning requests from students, staff, and visitors. Enters requests into the scheduling portal. Back-up administrative support for the Interpreting and Live Captioning division. Problem-solve issues with scheduling and last-minute requests. Train interns to assist in scheduling for the Interpreting and Live Captioning division. Coordinate with staff for scheduling events on campus.
• P-Card holder and Chrome River delegate for reconciliation for all staff.
• Scans incoming confidential disability related documents for Access Specialists and Mental Health staff.
• Responsible for office supply inventory for the department. Initiates and orders small purchases for inventory replacement and staff requests. Separates and distributes incoming orders. Reviews and distributes incoming mail and fax submittals for the department.
• Manage and maintain confidential calendar appointments for Access Specialists.
• Maintains sensitive and confidential Student Service archives and disability related documentation in accordance with departmental policies and procedures.
• Other related duties as assigned including assisting the Testing Accommodations Center as needed.

Additional Physical Demands
This position is fully onsite due to the nature of the interactions with walk-in clients needing support/services and front office needs. Most duties will fall within normal work hours but there may be rare occasions where work is needed outside of those hours.

Minimum Qualifications

• High school diploma or equivalent.
• Any one or combination totaling two (2) years (24 months) from the categories below:
  • College coursework in any curriculum, as measured by the following conversion table or its proportional equivalent:
    • 30 semester hours equals one (1) year (12 months)
    • Associate's Degree (60 semester hours) equals eighteen months (18 months)
    • 90 semester hours equals two (2) years (24 months)
    • Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
  • Work experience performing office/clerical activities, including the use of computer systems.
• One (1) year (12 months) of work experience comparable to the second level of this series.

Preferred Qualifications

Work experience performing higher level, confidential clerical support including expertise with Microsoft Office Suite.
Strong customer service skills.

Appointment Information

This is a 100% full-time Civil Service 3243 - Office Support Specialist position, appointed on a 12-month basis. The expected start date is as soon as possible after 6/3/2024. The salary for this position is set by a collective bargaining agreement and the rate for the position is $20.718.

Sponsorship for Work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on May 13, 2024. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact ahs-hr@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois must also comply with applicable federal export control laws and regulations and, as such, reserves the right to employ restricted party screening procedures for applicants.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .

Requisition ID: 1024286
Job Category: Administrative Support
Apply at: https://jobs.illinois.edu

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