Office Manager
Walker & Dunlop

Job Info

---

Department:
Office Services

Ready to bring your whole self to work every day? At Walker & Dunlop, we didn't get to where we are by hiring ordinary individuals. We got here by hiring the exceptional! WD is looking for individuals who are caring, collaborative, driven, insightful, and tenacious to join our team!

Position Summary:

The Office Manager role supports the Offices Services department with a deep commitment to customer service. This role serves as the corporate liaison between headquarters and the New York regional offices, representing the company and office employees to ensure the alignment of corporate practices and policies are followed. This role also aims to support the Multifamily Finance administrative tasks to ensure the department operates effectively and efficiently.

Ready to bring your whole self to work every day? At Walker & Dunlop, we didn't get to where we are by hiring ordinary individuals. We got here by hiring the exceptional! W&D is looking for individuals who are caring, collaborative, driven, insightful, and tenacious to join our team!

If you are looking for an Office Manager position in commercial real estate finance, the below opportunity may be for you.

What you will be doing:

Office Management:

• Answer phones, takes messages, and fields/answers all routine and non-routine questions.
• Responsible for the Operation and Maintenance of Walker & Dunlop's New York Office Suites.
• Maintain daily relationships with Property Management as it relates to all building issues, emergencies, and repairs, supply problems, and overtime HVAC when needed.
• Serve as office point of contact for all communications related to office maintenance, operations, and emergencies. Build strong relationships with all internal clients and external vendors.
• Maintain Disaster Emergency Preparedness Plans for the Dallas office, including serving as point person during an emergency (responsible for communication, email blast, and last person out during a disaster).
• Conduct New Hire Orientations for new employees by providing them a tour of the building. Obtain their building security access card and request a security access card from Office Services team. Discuss office etiquette protocols and parking.
• Request parking passes for new employees by working in collaboration with Property Management and Office Services Team. Manage visitor parking passes.
• Attend weekly Office Lead zoom calls or any other Office Services related calls.
• Operate necessary functions of Office Services ProLease Database.
• Utilize Asana Project Management Software to manage responsibilities of the job.
• Work in conjunction with SVP, Office Services in managing special projects.

Information Technology, Human Resources, & Marketing Support

• Serve as back-up to the Office Services, Human Resources and Marketing teams, completing special tasks as needed.
• Ensure all offices and workstations are always fully equipped with the proper I&T equipment.
• Work in collaboration with the Human Resources department with onboarding new employees and confirming I-9 verification.

Manage Kitchen Areas

• Maintain cleanliness and organization of kitchen, including weekly refrigerator clean-ups.
• Take inventory kitchen supplies and place orders to restock items on a weekly basis.
• Load and unload dishwashers, as needed.

Manage Copy and Printer Areas

• Stock all copy rooms and printer areas with paper, copier toners, and recycle empty toner cartridges as needed.
• Serve as the first line of service for all copiers and printers: clearing jams, trouble shooting, any minor problems with the copiers, changing toner cartridges, and outsourcing service calls when major repairs are needed. Ensure any abandoned papers in the copy and printer areas are shredded after 24-hours.

Manage Mail Services

• Process in-coming and out-going Mail (USPS, FedEx, UPS, Stamps.com, etc.) Maintain mailing supplies.
• Pick up incoming mail from the mailroom, sort and deliver it to the proper person.
• Distribute Periodicals, including the Wall Street Journal each morning

Management Conference Room space:

• Ensure conference room is clean, stocked, chairs pushed in and reset daily.
• Update the W&D Guest WIFI password and place in conference/copy rooms.
• Ensure conference room Audio Visual equipment is operational.
• Reserve Conference Room space on behalf of staff members via outlook calendar.
• Manage catering services, as needed by supported departments and help with clean up once meetings have adjourned.

Administrative Responsibilities

• Serves as primary point of contact for the department on routine items. Regularly interfaces with other colleagues, departments, external customers, and outside agencies in a highly professional manner to manage day-to-day operations and potential issues.
• Coordinates multiple calendars and travel, ensuring Outlook is updated appropriately.
• Manages designated employees' expenses, including payment of corporate card, develops and maintains their filing system and provides general office support including phone coverage, word processing and proof reading.
• Schedules and organizes complex business activities such as meetings, conferences, and departmental events (including coordinating calendars, scheduling conference space, setting up Outlook invite and reminders, and booking webcast appointments).
• Prints out deal reviews and Loan Committee Packages, as necessary.
• Works closely with the Sr. Executive Assistant on a variety of day-to-day assignments and special initiatives.
• Maintains superior organization of highly confidential business, personal paperwork, and personnel records.
• May coordinate weekly production meetings.
• Organize all outside lender visits, make sure all loan officers are aware of meeting, organize food for lunch meetings, send invites to outside offices to call in, make sure conference phone is functional.
• Interface between loan officers and outside vendors (i.e. parking service, phone difficulties, mail machine, etc.)
• Serve as back-up to Administrative Assistant.
• Coordinate Travel Arrangements through Avenue Travel for assigned GSE Production staff.
• Other duties as assigned.

The education and experience we're looking for:

• High school diploma or equivalent (GED) required, Bachelor's degree strongly preferred
• 2 + years of relative experience.

What skills you should have:

• Ability to work as a part of a team, while providing a strong individual contribution.
• Excellent attention to detail, judgment, flexibility, and dependability.
• Excellent communication skills, written and oral, with all levels of the organization, outside vendors, and clients.
• Strong time management and organizational skills.
• Detail-oriented with an exceptional focus on accuracy.
• Proficient with MS Office, including Word and Excel.
• Ability to work a flexible schedule; absences, emergencies or special tasks will occasionally require working outside of a normal schedule during weekdays or on weekends.
• Must be a self-starter with the ability to independently assess what needs to be done and do it.
• Ability to lift 30 pounds or more.
• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes
• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders

Still reading? Then we think you should apply!

EEO Statement
Walker & Dunlop is an equal employment opportunity employer and does not discriminate based on race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, genetic information, or any other characteristic protected by applicable law.

SPAM
Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.

This job has expired.