Leidos is seeking System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will support operations across multiple geographic locations. The System Administrator provides systems and software operations and maintenance support in a large network enterprise, multi-enclave environment. This administrator will maintain the Next Generation Desktop (NODE) thin client back-end infrastructure and provide customer support for thin clients, NODE profiles, and session connections. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.
Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions.
Provide support implementation, troubleshooting and maintenance support. Rapidly distinguish isolated user problems.
Maintain the NODE thin client back-end infrastructure and provide customer support for thin clients, NODE profiles, and session connections.
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Establish comprehensive availability and capacity management solution using lessons learned
Develop solutions to technical issues.
Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
Support customer requirements in a 24/7/365 environment and schedule.
Update operations and maintenance documentation for 24/7/365 personnel. Update operations and maintenance documentation for 24/7/365 personnel.
Experience with interacting with customers to handle service inquiries and problems.
Experience working as a Tier 2 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.
Knowledge of IC IT standards and best practices.
Experience troubleshooting issues in a growing environment.
Experience with maintain NODE thin client back-end infrastructure and providing customer support for thin clients, NODE profiles, and session connections.
Experience with log reviews, incident analysis, and identification of issue trends
Time management skills.
Strong oral and written communications skills.
Track record of working effectively within a team, and support to peers toward improved processes and results.
Experience with support ticket management systems.
Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).
The candidate must have Bachelor's Degree with 4-8 years or a Master's Degree with 2-6 years of prior relevant experience. Years of experience maybe used in lieu of a degree.
US Citizenship is required.
TS/SCI with Poly required for Position or TS/SCI and willingness to get a poly.
Foundation of knowledge around AWS cloud services and the cloud ecosystem
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to firstname.lastname@example.org.
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.