Network Operations Technician
Cumulus Media

Job Info

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Job Description

CUMULUS MEDIA | Centennial, CO, the nation's leading broadcast network, has open opportunities in our Westwood One Centennial Technical Operations Center for a Network Operations Technician. The position includes technical training for the right candidate.

Primary Function:

Monitor broadcast networks to ensure that all systems maintain maximum reliability and providing 1st tier technical support and customer service.

Key Responsibilities:

• Ingest of content via satellite, Internet, ISDN, and WAN
• Audio routing and transmission via multi-channel satellite transmission system
• Constant monitoring, resolution and documentation of any network issues
• Provide technical support to commercial radio stations on a variety of technical platforms
• Escalate issues as needed to 2nd tier technical staff
• Problem resolution and escalation with established trouble ticketing system
• Able to work in a 24x7/365 environment
• Other duties as assigned

Job Requirements
Qualifications:

• Associate Degree or equivalent work experience
• Min 2 years of, IT and Customer Service experience preferred. Broadcast IT experience is a plus
• Acute attention to detail
• Strong Customer Service Skills
• Foundation in networking knowledge/understanding with ability to troubleshoot effectively
• Following steps/procedures during emergency situations
• Ability to organize, prioritize issues and multitask
• Ability to convey accurate, detailed information verbally or in written form
• Strong teamwork and interpersonal communication skills; verbal and written
• Able to work and resolve problems independently with little supervision
• All new hires must be fully vaccinated for COVID-19 by date of hire, subject to legally mandated accommodations

What we offer:

• Competitive pay
• Professional growth and career path
• Focused, responsible and collaborative work environment with the ability, to ask "what if" and try innovative solutions
• Medical, Dental & Vision Insurance coverage
• 401K
• Paid Vacation & Holidays

For immediate consideration, please visit [ Link Removed ]

For more information about CUMULUS MEDIA, visit our website at: [ Link Removed ]

CUMULUS MEDIA is proud to be an Equal Opportunity Employer (EOE).

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