Mgr Financial Assistance - Days - Patient Financial Services
Wellstar Health Systems

Job Info

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Overview

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Responsibilities

Under the leadership of the WellStar the Director of Financial Assistance Department, the Manager plans, coordinatesand controls the staff and activities to promote the highest level of effectiveness in meeting established goals andobjectives. Manager monitors staff responsible for th review of dailey census, reviewing coverage, benefits, patientestimates, point of service collections, 501r and charity eligibility reviews. Responsible for performing a wide variety ofclerical procedures that requires independent judgment, ingenuity, and initiative. Ensures adherence to policies andprocedures, improvement in employee engagement, quality and excellence of work performed, world class customerservice, and continual staff education.In lieu of Director, the Manager will continually monitor Key Performance Indicators as established for FinancialAssistance Department and ensure Financial Assistance Department is meeting or exceeding each goal. When goalsare not met, the Manager is responsible for developing corrective action plans and communicating them to theDirector of Financial Assistance Department and AVP of Customer Service. The Manager is responsible fordevelopment of the annual operating and capital plans. The Manager is responsible for maintaining positive workingrelationships with key Revenue Cycle stakeholders. Demonstrates professionalism, effective communication skills andactive listening skills.
Qualifications

Required Minimum Education: Bachelor's degree/ in lieu of college, equivalent supervisory experience inhealthcare.

Preferred Minimum Experience: Five years experience in Revenue Cycle. Proven performance improvement andchange management experience. Epic certification preferred. Two years of Leadership experience.

Required Minimum Skills: Strong interpersonal, analytical, problem solving and writing skills. Must be comfortableinteracting with department Directors and Administrators and able to perform a wide variety of tasks that requireindependent judgement, ingenuity, and initiative. Proficient with MS office. Demonstrates professionalism, effectivecommunication skills and active listening skills.

Preferred Licensure: Certified Healthcare Access Manager (CHAM), Certified Patient Account Representative(CPAR) or Certified Revenue Cycle Representative (CRCR)

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