Medical Interpreter/ 40 Hours/ MGH- Interpreter Services
Massachusetts General Hospital(MGH)

Job Info

Under the direction of the Department Director, the Medical Interpreter/Triage works with the lead coordinator to monitor, triage, and coordinate requests for medical interpreters. Responsibilities include prioritizing requests and allocating interpreter resources efficiently to contribute to optimal patient outcomes. Qualified candidates will be expected to negotiate with and educate hospital staff on efficient use of different interpreting modalities available in the hospital. The candidate must also be able to maintain compliance with all office and hospital policies and procedures, particularly those regarding patient confidentiality and informed consent, and national professional standards and Code of Ethics. Provides interpretation when necessary.

Strong Linguistic Skills:

  • Understands variety of regional accents and linguistic styles and registers
  • Selects appropriate mode of interpretation for each situation
  • Interprets with highest degree of accuracy and completeness
  • Self-corrects, understands own linguistic limitations, seeks clarification and accepts correction
  • Picks up cues from encounter participants regarding level of understanding and/or need for clarification
  • Strong writing skills and understanding of translation process
Strong Cultural Awareness Competencies:
  • Understands language as an expression of culture, recognizes the underlying assumptions of each party about medicine, the encounter, the illness etc.; uses this understanding to empower patient and provider to better understand each other.
  • Avoids generalizations and stereotyping
  • Uses culturally appropriate behavior and chooses appropriate time to clarify or interject by respecting the goals of the encounter
  • Aware of own personal values, beliefs and cultural characteristics which may be a source of conflict or discomfort in certain situations, is able to acknowledge these and/or to withdraw from encounters when these may interfere with successful interpretation
Interpersonal and Customer Service Skills:
  • Projects positive attitude about the department and the hospital, and offers services to ensure positive experience
  • Works as a team with colleagues and providers
  • Addresses concerns raised during or after an encounter by encouraging provider to make appropriate referral and/or assisting with making of appointment with right resource and booking interpreter as needed
Organizational Skills:
  • Ability to work well under pressure to manage stressful situations
  • Flexibility to meet scheduling needs and handle unpredictable changes
  • Sound judgment and confidence
  • Ability to handle multiple tasks simultaneously
  • Attention to detail

EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

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