Medical Information Specialist II
Ashfield Healthcare, LLC

Job Info

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Ashfield Healthcare has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses.

A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information.

This is your opportunity to join Ashfield and represent a top biotechnology company.

What's in it for you?

• Competitive compensation
• Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
• Competitive environment with company wide recognition, contests and coveted awards
• Ability to work from home up to 40%

What will you be doing?

• Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Ashfield, Client and Federal guidelines and regulations
• Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
• Enroll participants in educational seminars
• Provide patient support to patients enrolled in Patient Support Programs
• Collect demographic data and disposition for product, sample and literature fulfillment
• Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
• Accurately collect information required by individual programs and correctly capture in specific program databases
• Exhibit effective communication and tele-management skills
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
• Adhere to all company policies and Standard Operating Procedures
• Possess effective organizational skills, including working on multiple projects simultaneously
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
• In addition to the Key Objectives and Job Holders Specifications listed above, Medical Information Specialists may have the opportunity to move into different job levels within their role. These roles and the contingencies are listed below: Medical Information Specialist II
• Update and submit resume upon requests for audits
• Other duties as assigned

What do you need for this position?

• Current US healthcare professional license: RN
• Excellent verbal, written and listening communication skills
• Competency with a computer keyboard and mouse
• Competency with Call Center Telephone Technology
• Pleasant telephone manner
• Ability to work both independently and within a group setting
• Results oriented, excellent organizational skills and ability to work cross-functionally
• Min 1.5 yrs. employment with Ashfield in comparable role + 2 Annual Performance Appraisals
• At least one year of experience in healthcare or pharmaceuticals is strongly preferred
• Provides value and demonstrates Leadership (individual program leadership to determine specifics)
• Exemplifies Ashfield CORE VALUES: Quality, Partnership, Ingenuity, Expertise, Energy
• Exceeds on Annual Performance Appraisal (min. 1 of the previous 1-2 years)
• Ability to build on existing clinical foundation in pursuit of expertise in relevant therapeutic areas
• Ability to manage complex situations
• Current US healthcare professional license: PA, NP, RN, LPN, R.Ph. or PharmD
• Opportunity to act as a Product Liaison based on completion of specific criteria and approval of manager and client if available within Project.
• Product Liaison will have periodic interactions between Client stakeholders to share knowledge, information and updates.
• Product Liaison serves as a consultant to other Licensed Healthcare Communicators in responding to product specific inquiries and/or training as need.
• Must be knowledgeable of methods for conducting literature searches and possess strong skills for providing comprehensive presentations on specific topics, both written and oral
• Current US healthcare professional license: R.Ph. or PharmD

About Ashfield

Ashfield, part of UDG Healthcare plc, is a global leader in commercialization services for the healthcare industry. We partner with our clients across Advisory, Healthcare Communications, Commercial, Patient Solutions and Medical Affairs to build creative, scalable and tailored health solutions that are executed flawlessly, to deliver positive outcomes for patients and add value to your business.

Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

To learn more about Ashfield, visit us at: http://www.ashfieldhealthcare.com/en/about-en/

Ashfield is proud to be an equal opportunity employer. Individuals seeking employment at Ashfield are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Ashfield will consider for employment qualified applicants with arrest and conviction records.

Ashfield is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be considered.

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