According to the US Bureau of Labor Statistics, employment of customer service representatives is projected to decline 2 percent from 2019 to 2029. There will be less demand for customer service representatives as more of their tasks become automated.
According to BLS, the median hourly wage for customer service representatives was $17.23 in May 2020.
Customer service workers use customer service skills and communication to work with customers in order to solve technical problems, choose a product, schedule an appointment, resolve conflict. Entry-level and tech-related roles are popular among job seekers looking for work in customer service as well.
Here are some types of customer service categories of jobs:
- Retail Customer Service representatives
- Guest Services Representatives
- Technical Support Representative