MECM / Intune Administrator
Avnet, Inc.

Job Info

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Position Summary:

This is a full-time employment position for a MECM / Intune Administrator dedicated primarily to establishing and supporting industry standards and solutions for Avnet's global client management services. You will be part of a global team that leads all aspects of the MECM and Intune administration requiring excellent collaboration skills. This position focuses on day-to-day activities to maintain and support the MECM and Intune platforms' overall performance and participation in global projects. The role requires US Citizenship/Permanent Resident and will allow work remotely within the U.S.

Responsibilities:

• Perform all work in compliance with company policy and within the guidelines.
• To ensure the day-to-day administration of MECM / Intune infrastructure and to maintain it in operational conditions including changes to the core components and settings, software delivery, client health, reporting, boundaries, and bandwidth settings
• Mastery knowledge of industry best practices and disciplines. Considered a subject matter expert within the organization and contributes to the development of new concepts, techniques and standards.
• Modernization of on-prem services and workloads to Azure/Intune by identifying, developing, documenting, and communicating cloud security governance, controls, policies, standards, and best practices
• Be an active participant in weekly meetings with global Service Managers / Project managers on run operations and project activities
• Defining the evolving strategy and creating new Standard Operating Procedures (SOP) for MECM / Intune services following Avnet's requirements
• Develop and document an Operations Manual for MECM and Intune, adhering to defined policies
• Incident and Problem Management: will provide expertise for complex incidents and problems, escalation point for L1 and L2, interface with Microsoft Support and various partners
• Participate in projects to evolve or implement the new features of the MECM / Intune platform
• Respond to and resolve escalated system incidents, problems or outages and accurately report and document solutions
• Problem determination and resolution within SLAs
• Familiar with RBAC roles management and Intune Scope Tags
• Responsible for providing senior-level support for MECM / Intune
• Develop scripts for automating processes within the environment
• Must be able to produce detailed, accurate technical documentation
• Create packages, collections, and advertisements for distributions
• Create reports and dashboards for use in planning corporate hardware, software and security requirements
• Troubleshoot and correct MECM client and distribution point errors including failed MECM deployments and MECM / Intune health issues
• Develops solutions to highly complex and uniquely challenging situations. Assignments require extensive evaluation of alternatives and variables. Expected to make improvements to policies and procedures.
• Works independently toward long-range goals and objectives. Assignments are often self-initiated using independent judgment and discretion. May act as informal team lead and/or coach less experienced team members.
• Serves as consultant to management and/or internal/external spokesperson for the organization on major initiatives related to policies, plans and long-range objectives.
• Flexible approach - the position may occasionally be required to provide out of normal office hours support

Customer service skills:

• Comport self in a friendly, professional, and responsive manner
• Excellent written and verbal communication skills
• Manage expectations and professionally resolve difficult conversations

Other soft skills:

• Team-oriented personality: positive attitude and cooperative disposition
• Problem-solving mentality and critical thinking skills
• Efficient planning and organization skills
• Tolerance to change; accepting of feedback

Work Experience:

• Typically 5+ years with bachelor's or equivalent.
• Five years of experience administrating MECM
• Two years of experience administrating Intune

Skills and Qualifications:

IS (Information Systems) skills:

• Experience managing on-prem Active Directory and Azure Active Directory
• Advanced knowledge of PowerShell cmdlet and scripting (development and optimization) with the ability to automate tasks
• Involvement in configuring and managing conditional access policies
• Experience managing Group policy for an enterprise environment
• Configuring, deploying, and troubleshooting InTune policies
• Knowledge of technical change management best practices
• Strong experience with MECM administration

Education and Certification(s):

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
• Preferred:
  • Microsoft 365 Modern Desktop Administrator Associate, Microsoft 365 Certified Enterprise Administrator expert certification or MCSE certification
  • Network+, Security+; ITIL® V3 or ITIL® V4 certifications; other relevant certifications

#LI-AMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.

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