SUMMARY: Provide direction, planning and leadership to player development operations while maximizing productivity and meeting growth objectives. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversee marketing operations including player development, direct marketing mediums, promotions, sales / bus operations and entertainment
Meet established objectives by working with staff to plan short / long term goals; identify problems and implement solutions; and establish policies and procedures
Research, analyze and monitor industry trends, competitive set, financial, technological and demographic factors to capitalize on marketing opportunities and stay competitive
Develop, execute and revise policies and procedures to achieve profit and volume objectives
Develop annual budgets, and maintain controls on financials, including labor costs, to maximize efficiency and effectiveness of operations
Collaborate and align divisional strategies with property-wide strategies
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
4-year degree in Marketing or related field with 5 years of comparable management experience; or a combination of equivalent education and/or experience
3 years experience directing a player development operations
Previous hospitality and entertainment industry experience, preferably in a similar size / scope gaming operation
Skills
Required:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent written, verbal and interpersonal communication skills
Strong project management skills
Excellent problem solving skills
Strong leadership skills
Advanced strategic planning skills
Strong conflict resolution skills
Strong negotiation skills
Abilities
Required:
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to serve both internal and external customers
Ability to manage departmental budgets and control labor and expenses
Ability to develop and implement standard operating procedures
Ability to augment and implement business plans
Ability to identify qualified personnel and provide leadership to develop and direct staff while maximizing performance
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