Manager, Salesforce
Austin Community College

Austin, Texas

Posted in Education and Training
about 1 month ago


This job has expired.

Job Info


Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

  • Reflects the diversity of our community.
  • Values intellectual curiosity and innovative teaching.
  • Is attracted by the college mission to promote equitable access to educational opportunities.
  • Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
  • Welcomes difference and models respectful interaction with others.
  • Engages with the community both within and outside of ACC.


Our Mission

The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.

For more information, see http://www.austincc.edu/about-acc/mission-statement.

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.

General Statement of Job

Responsible for operating and improving Salesforce solutions and associated tools to enable end users throughout Austin Community College (ACC) end users. The Manager, Salesforce will drive Salesforce delivery and support and will manage projects, interact with management and other ACC stakeholders that promote performance, scalability and security.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resource policies and procedures as well as related employment laws. Recommends hire and termination personnel actions for positions supervised.
  • Manages and leads the Salesforce development team.
  • Collaborates with technology partners to implement and deploy solutions that include other platforms like AWS.
  • Works with management and stakeholders to define requirements, design and create new processes roadmap and schedule.
  • Manages third party apps on the Salesforce platform, including evaluations of effectiveness and cost/benefit.
  • Designs and implements new features; integrates and manages external applications as necessary.
  • Resolves technical problems with development team.
  • Provides guidance to ensure assigned projects are implemented to schedule and plan.
  • Creates and maintains declarative configuration including workflows and approval processes.
  • Coordinates with and advises developers on data quality and developing automation.
  • Communicates with all levels of IT and keeps management apprised of issues and concerns.
  • Monitors industry trends and best practices and recommends to Applications Development Director changes to practices that may benefit the college policies and procedures.
  • Works closely with stakeholders throughout the College to understand needs and help solve problems.


  • Knowledge

    Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Understanding of the Salesforce MetaData API and Salesforce release management techniques.
    • Supervisory principles, practices, and methods.
    • Analysis, planning, and verification procedures for computer applications.
    • Computer programming languages.
    • Knowledge of Salesforce architecture and administrative processes.
    • Proven track record in developing high quality user experience and implementing technology platforms.
    • Understanding of Salesforce processes, software development processes, including agile methodologies, and data management strategy and tools.


    Skills

    Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Maintaining an established work schedule.
    • Effectively using interpersonal and communications skills, including tact and diplomacy.
    • Effectively using organizational and planning skills with attention to detail and follow-through.
    • Effectively supervising, leading, and delegating tasks and authority.
    • Maintaining confidentiality of work-related information and materials.
    • Establishing and maintaining effective working relationships.
    • Leadership skills and proven success in a dynamic and collaborative environment.
    • Ability to deliver an excellent solution from a set of requirements.


    Technology Skills

    • Use a variety of spreadsheet, word processing, database, and presentation software.
    • Use query and control languages, programming languages, and database systems.


    Required Work Experience

    • Three years related work experience including one year supervisory experience.
    • Completion of the ACC Supervisor Certificate Series Program will satisfy the supervisory experience required for this position.


    Preferred Work Experience

    • Five or more years related work experience.
    • Relevant experience in a similar roles in Salesforce management.
    • Experience in Salesforce framework.
    • Salesforce Admin experience: email-to-Case; Process Automation; Flows; Reports; Dashboards; object maintenance. We primarily use Sales features, along with Communities, Salesforce CPQ, Conga, ZoomInfo.
    • Proven success managing programs/projects that deliver success outcomes at scale.
    • Experience working with big data, gathering requirements and implementing data migrations, data maintenance routines, and system integrations.
    • Experience with data management - structured and unstructured DBs, and SQL


    Required Education

    • Bachelor's degree.


    Preferred Education

    • Bachelor's degree or higher in information systems, computer science or related field.


    Special Requirements

    Licenses/Certifications; Other

    • Certified Salesforce Administrator.
    • Salesforce Developer (DEV 401) and/or Salesforce Advanced Administrator (ADM301) certification preferred.
    • Valid Texas Driver's License and reliable transportation for travel in the Austin area as required.


    Physical Requirements

    • Work is performed in a standard office or similar environment.
    • Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
    • Occasional lifting of objects up to 10 pounds.


    Safety

    • Supervise safe operation of unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture.


    Information for This Posting Only

    • This is a benefit eligible position funded through January 31, 2022 and is subject to renewal. The College is unable to support candidates who require sponsorship to work in the United States.


    ACC Benefits Overview

    Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

    ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.

    Disclaimer

    The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

    Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.


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