Manager, Parcel Operations
Gap Inc.

Job Info

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About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

This role operates across North American markets for Gap Inc. with scope of outbound fulfillment from US/CA distribution centers. The individual will be responsible to ensure parcel operations meet cost per package and cost per unit goals, and regularly interface with parcel finance to project cost movement. This role will seve as an escalation point for critical operational needs between Gap Inc shipping locations and our carrier partners. Strategically, this leader will drive continuous improvement as well as broader solutions aimed at cost reduction or supply chain optimization. This individual will sit within a parcel function that is accountable for service, cost, and carrier capacity; must be able to operate with urgency in a dynamic environment as business priorities shift. Will require critical and creative thinking and a demonstrated mentality of challenging the status quo. Gap is seeking an individual who can develop into a position of increasing scope and responsibility through personal growth in supply chain and business acumen.

What You'll Do

• Responsible for day to day parcel operations across all distribution centers and stores in North America
• Ownership of network performance against the forecast to support network objectives such as equipment utilization, routing compliance, and carrier execution
• Develop strong relationships with internal business partners, specifically DC operations, and build influence with carrier operations contacts
• Creation and oversight of parcel shipping policies through expertise of shipping processes, sourcing points, and distribution network
• Partners with internal stakeholders such as tech and strategic sourcing to support go-live execution of new parcel carriers/services
• Monitor industry trends and best practices while educating key business partners on parcel transportation network, policies, and carrier base

Who You Are

• Bachelor's degree or equivalent experience
• 5+ years of progressive transportation experience with expertise and exposure to parcel operations
• Operates independently to manage the daily operations, while leading a team of analysts and influencing business partners
• Ability to operate in a fast-paced environment with flexibility to respond to critical needs of the business, potentially at off-hours and on holidays - specifically during retail peak season (November & December)
• Familiarity of parcel services, carrier operations, and working knowledge of how systems support daily execution
• Proficient in MS Office & excellent communication skills
• Geographic Location Requirement - Erlanger, KY

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.

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