Manager of Workplace Collaboration Tools
The NPD Group

Job Info

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Learn and work on meaningful initiatives with some of the best and brightest in the market research industry. The NPD Group provides the world's most successful brands with leading market research, combining consumer and retail point-of-sale data with analytic solutions to interpret today's market trends while anticipating tomorrow's. In addition, we offer a career filled with innovation and growth to the forward-thinking problem solvers who join our team.

Position Overview

NPD is seeking a manager of Workplace collaboration tools fluent in Microsoft Office 365 collaboration technologies including but not limited to Sharepoint, Teams, One Drive and the office productivity suite. The role will be a combination of business analysis, project management, and hands-on technical support to manage and maintain the company's Office 365 tenants and related technologies worldwide

Job Responsibilities

• Manage roadmap of services related to M365 collaboration tools and services.
• Champion the adoption of Office 365 services as appropriate for our business units worldwide
• Provide consultative services to business units regarding use of collaboration tools.
• Provide consultative services to Senior Management on use of productivity and collaboration tools
• Assist as needed in the formulation and creation of Office 365 SharePoint sites for domain users and external client access
• Assist with the migration of workgroup data into the Office 365 cloud platform and Office 365 SharePoint
• Work with Network operations to monitor and communicate to stakeholders the performance of the services.
• Work with Sec-OPS, Platforms, and Support to assist with the creation of policies around the proper use of Office 365 services Administration and support for Office 365, Microsoft Exchange Online and SharePoint Online
• Evaluate new features of M365 for potential adoption
• Evaluate 3rd party plug-ins and applications for use and potential adoption.
• Assist in the training of team members in the use of tools
• Prioritize support and maintenance tasks in order to meet service level expectations
• Ensure comprehensive documentation of procedures is maintained, and system documentation and support processes are regularly reviewed.

Background/Skills

• Bachelor's Degree in Information Technology or equivalent work experience
• Progressive experience in a technical help desk, business analysis, or a customer service environment.
• Office 365 administration experience
• Experience with Azure AD and Exchange
• In-depth and demonstrable experience in Office 365 SharePoint, MS teams, One Drive, and productivity toolsets
• Microsoft certifications a plus (MCSE: Productivity Solutions Expert)
• Exceptional interpersonal, oral and written communication skills
• Proficient knowledge of Windows operating systems
  

The NPD Group, Inc. is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by law.

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