Are you our next Customer Experience Digital Strategy Manager?
The Mgr of CX Digital Strategy will develop the North America Business digital customer experience strategy to improve Mosaic's brand awareness, customer loyalty, and sales margin. They will leverage industry best practices and trends in the Ag sector to deliver a best-in-class customer experience. They will identify and prioritize opportunities through first-hand observations, research, and feedback from retail customers and internal stakeholders. They will partner with the Director of Brand Management to ensure the digital experience elevates and reinforcing our brand strategy. For technology development and delivery of digital CX solutions, they will work hand in hand with the Product Owner digital CX. They must keep abreast of evolving digital, strategy, and customer trends to provide thought leadership to the VP of Sales and VP of Global Marketing and Product Management.
What will you do?
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