LVN, PLS I
Accolade

Job Info

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About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

PLS Nurse Job Summary/Objective:

A Personalized Local Support Nurse is responsible for managing the member's clinical experience from the point of request for a local referral to the desired outcome. To guide the members and utilize clinical expertise to guide them to adequate resources and care.

Job duties & responsibilities:

• Activate new member accounts, draft member medical history, and identify the goal of the local recommendation.

○ Offer additional services to the members when appropriate. Identify opportunities to guide the members with clinical expertise.

• Accurately enter the necessary information into Case Management Software.

• Facilitate local recommendations as needed and communicate with the members as needed for follow-up.

• Participate in weekly Care Team meetings or bi-weekly team meetings (when applicable). • Initial member outreach and guide the members with clinical expertise to the appropriate local provider within 2 hours from when the initial request was assigned out (business days). Using all methods of communication for daily follow-ups.

○ < 3 TAT

• Maintain and update the dashboard on an hourly daily basis.

• Purecloud coverage is 6.50 hours daily and a monthly average of 6.50 hours.

○ PC Answered calls 75% of the time.

○ PC Alert No Answer 25%

• 8 -5 shift

○ Rotating holidays/on-call

• Pilots and member reach outs.

Skills and Qualifications:

LVN with a minimum of 2-3 years and any experience in multimodality specialty/clinic setting or case management experience is a plus

Communication Skills, Time Management, Organization, Attention to Detail, Professionalism, Critical Thinking, Interpersonal Skills

Excellent communication and public speaking skills

Availability to adapt to the constant evolution

We strongly encourage you to be vaccinated against COVID-19.

What is important to us...

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.

We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

2nd.MD

This job has expired.