Job Summary
The Loss Mitigation Single Point of Contact (SPOC) Escalation Specialist is an advanced subject matter expert and serves as a main point of contact for borrowers facing a financial hardship and requesting loss mitigation assistance by offering support and guidance during the loss mitigation review process. The escalation specialist is a leader on the team and can act as the backup to the supervisor.
All functions must be completed within the production and quality standards. Role requires utilization and understanding of multiple servicing systems, applications and reporting. Role requires accuracy and attention to detail, strong organization skills, independent problem solving ability and excellent communication skills.
Job Responsibilities:
Perform SPOC Escalation Specialist Role. Role requires the ability to perform multiple functions throughout the Loss Mitigation process under limited supervision, including:
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