Job Summary
The Loss Mitigation Asset Administrator Escalation Specialist is an advanced subject matter expert and is responsible for completing tasks that support the loss mitigation process from beginning to end. This role also acts as the liaison between Flagstar Bank and legal counsel through the mediation process. The escalation specialist is a leader on the team and can act as the backup to the supervisor.
All functions must be completed within the production and quality standards. Role requires utilization and understanding of multiple servicing systems, applications and reporting. Role requires accuracy and attention to detail, strong organization skills, independent problem solving ability and excellent communication skills.
Job Responsibilities:
Perform Loss Mitigation AA ES Role. Role requires the ability to perform multiple functions throughout the Loss Mitigation process under general supervision, including:
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