LEARNING TECHNOLOGIES SPECIALIST (Information Technology Consultant-Foundation)
California State University Chico

Job Info

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Recruitment Number:

VA1441

Posting Period:

Open Until Filled (Review of Applications will begin 07/29/21. Applications received after that date may be considered.)

On Campus Only Promotional Opportunity:

No

Working Title:

LEARNING TECHNOLOGIES SPECIALIST (Information Technology Consultant-Foundation)

Class Title:

INFORMATION TECHNOLOGY CONSULTANT -12

Level/Range/Grade:

1

Salary Range (From $ to $):

$3,470 - $6,681 per month / $41,640 - $80,172 annually (New employees should anticipate being hired at the beginning of the salary range)

Department:

Enterprise Applications

Number of Positions:

1

FLSA Code:

Non-Exempt

Status:

Regular: Permanent (after one-year probationary period)

Full-time/part-time (if part-time, indicate time base):

Full-time

Pay Plan:

12/12

CBU/MOU:

R09 - CSUEU Technical & Support Services

Quick Link:

https://jobs.csuchico.edu/postings/6599

Hours Per Day:

8 hours during the school year / 10 hours during the summer

Days Per Week:

5 days during the school year / 4 days during the summer

Shift:

Day

Primary Duties:

Under direct supervision of the Learning Technologies Support Lead within Enterprise Applications (EAPP), the Learning Technologies Specialist will be involved with a variety of activities and projects related to the offering of Online Instruction. The primary focus will be assisting with operational support, as well as maintaining and providing documentation standards, training, consulting, and business analysis in order to maximize the value of the investment in our Online Enterprise Resource Planning (ERP) systems. Involvement with EAPP efforts will span all phases of the project life-cycle with an emphasis on the following: testing, training and roll out; and system maintenance and support. Incumbents will be providing friendly, patient, guidance, and training of detailed analytical work to all levels of system end users from staff to executives about our campus business processes and the fundamental steps of ERP software. The primary functions of this position include application support maintenance, system and database analysis and support, documentation, and customer support.

For a full description of job duties, please visit: https://csuchico.box.com/v/VA1441-Position-Description

MANDATORY VACCINATIONS:The CSU will require faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19. This requirement will be effective at the beginning of the Fall 2021 term, or upon the full Food and Drug Administration (FDA) approval of one or more vaccines, whichever occurs later. The systemwide policy is currently under development. Selected candidates should be prepared to comply with this requirement. Questions can be sent to: humanresources@csuchico.edu.

Knowledge, Skills and Abilities:

KNOWLEDGE:
Must possess:
Proficient knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Visio, etc.).

Working knowledge of:

• Training theory and practices

Basic knowledge of:

• Universal technical troubleshooting tactics and best practices.
• System development and practices
• Information security policies and technologies.

SKILLS:

• Demonstrated competence at interpreting and communicating information, ideas and instructions and able to select appropriate information and best method or format for presenting it either in writing or verbally.
• Demonstrated reflective listening skills in working with others to interpret and identify needs and requirements and develop successful resolutions.
• Demonstrated skill with prioritizing tasks, accomplishing goals through collaboration and completing tasks on time.
• Strong written and verbal skills and the demonstrated competence to effectively present information in either format.
• Strong organizational skills to handle heavy workload and multiple projects with frequent interruptions and schedule changes.
• Strong customer service skills.
• Skilled at addressing common problems of limited scope.

ABILITIES:
Must have the ability to:

• Work patiently with users using consultative skills to assess and identify application requirements and successfully translate those requirements into user friendly systems, solutions, and applications.
• Analyze and research data.
• Interpret client and end-user needs.
• Monitor, track and report on workflow status.
• Prioritize, organize and manage multiple tasks.
• Develop and deliver technical support and user documentation.
• Integrate multiple applications and/or systems.
• Interpret and implement policies and procedures established by others.
• Multi-task and manage multiple ongoing projects.
• Learn new technologies and business processes from both a technical and functional perspective
• Work and interact effectively and collaboratively with a diverse population by establishing, promoting and maintaining cooperative and productive relationships with others and as a member of team and unit.
• Explore and adapt to changing technologies.
• Perform assigned duties.

Required Education and/or Experience:

Requires the equivalent to a bachelor's degree in information technology, business/management information system, computer science, educational technology, communications or a related discipline.

Additional Requirements for this Position:

N/A

Recruitment Preferences:

Preference may be given to applicants with the following as they may be considered specialized skills.

• Experience or exposure to Learning Management Systems applications and the business processes.
• Familiarity with Blackboard, Collaborate, and Kaltura applications.
• A bachelor's degree in computer science, business information systems, or related discipline.
• Experience working in higher education.

Special Requirements:

• California State University, Chico, in accordance with CSU policy, requires that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates.

PHYSICAL REQUIREMENTS:
Incumbent/applicant will need to be able to perform the essential job functions (duties) of this position with or without reasonable accommodation. This position alternates between remaining in a stationary position operating a personal computer for long periods of time and frequently moving about inside the office. Must be able to travel across campus to other offices and buildings on campus for meetings and events.

WORK ENVIRONMENT:
Work is performed in a typical office environment operating standard office equipment. This position involves frequent interaction with other members of the DLT team, with other members of the IRES organization, and with functional and technical members of the campus community. The DLT team works in a typical workspace that is open without cubicles and segregated office space, using standard office equipment. Also refer to the Physical Requirements & Work Environment form regarding this position. Position also involves some interaction with staff and faculty, training and assisting with the use of vendor provided and in-house developed systems and software. Benefits:

This position qualifies for benefits including tuition fee waiver (if eligible).

Benefit Information:

CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). Eligibility for standard CSU benefits is based on an appointment of half-time or more for a period exceeding six months. Employees appointed less than half-time or less than six months are not eligible for standard CSU benefits but do receive prorated sick leave and vacation.

Eligibility for Affordable Care Act (ACA) benefits is based on an appointment of at least three-quarter time, hired to work a minimum of 130 hours per month over the course of the appointment or works an average of 130 hours or more per month during the measurement period. The ACA guidelines provide for health coverage or FlexCash only. ACA does not provide dental or vision plan coverage.

About the University and Community:

California State University (CSU), Chico is a comprehensive and residential public University, holding Hispanic-Serving Institution (HSI) designation and operating as part of the 23-campus CSU system. The University enrolls over 17,000 students from diverse cultural, ethnic, and socioeconomic backgrounds, with over half identifying as first-generation college students. Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, "Today Decides Tomorrow," is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century.

The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from San Francisco Bay Area. A safe residential community, Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that CSU, Chico stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land and the waters that run through campus.

CSU, Chico is committed to recruiting outstanding candidates who reflect the diverse, intercultural, and intersectional identities of our student body. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of achievement gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and activities that support an inclusive, accessible, and equitable learning and working environment.

The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.

Open Date (posting open date):

07/15/2021

Open Until Filled:

Yes

This job has expired.