Learning Specialist
Wsfs Financial

Job Info

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Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it's our mission and our purpose.

The Learning Specialist will serve as a key member of the Human Sigma and Learning team in supporting the learning and development needs of all WSFS Associates. This incumbent will facilitate Retail new hire courses, technical/systems, policy, compliance, soft skills training, and additional responsibilities upon request.

Job Responsibilities:

• Provide stellar service to all internal customers.
• Ensure that all training supports and integrates WSFS strategic initiative.
• Facilitate various training programs including Retail new hires, soft skills and technical training for Associates and Managers.
• Facilitate soft skills training such as Stellar Service, sales, coaching, etc.
• Integrate a variety of training and learning methods into the training curriculum to enhance the learning experience and to foster Associate involvement and engagement.
• Always maintain integrity and professionalism of HSL training department, as well as maintaining the integrity of all training curriculum.
• Actively participate in professional associations to keep abreast of training trends and to further skill development.
• Depending on business need, may be cross trained on other curriculum.
• Achieve proficiency with WSFS University (corporate LMS) for scheduling, roster maintenance, pre- and post-work assignments, participant communication, and course evaluation.
• Solicit regular feedback or otherwise measure effectiveness of training programs and adjust as necessary.
• May be asked to travel to various training locations within Delaware, Pennsylvania and New Jersey.

Minimum Qualifications:

• Must have three years of Banking experience (retail preferred).
• Must have basic knowledge of adult learning theory.
• Must have excellent facilitation skills.
• Must be enthusiastic, energetic and can motivate others.
• Experience with mentoring, coaching and providing feedback to coworkers is a plus.
• Must have a strong commitment to Stellar Service and the Human Sigma process.
• Must have excellent oral and written communication skills.
• Must have excellent listening ability and presentation skills.
• Must have the ability to communicate frequently with department managers, supervisors and Associates from other departments, as well as contact with Senior level Managers.
• Must have the ability to consultant with Supervisor and teammates when policies, procedures or content needs to be changed or updated.
• Must have the ability to make decisions based on prior experience and good judgment.
• Must have excellent Microsoft Office skills.

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com.

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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